ABM Industries is seeking a dynamic and experienced Assistant Manager to oversee and optimize airport shuttle bus services within our organization. This role is responsible for the safe, efficient, and high-quality operation of shuttle transportation, fleet management, dispatching, and customer service functions. The Assistant Manager will lead a team of supervisors, drivers, and maintenance staff to ensure seamless 24/7 shuttle operations. This position requires strong leadership skills, transportation industry expertise, and a commitment to delivering exceptional service in compliance with Aviation Authority regulations.

 

Key Responsibilities

Oversee daily shuttle operations, including dispatching, driver performance, and route optimization to ensure efficient and timely transportation. Manage on-time performance, passenger flow, and operational efficiency to provide high-quality service. Coordinate fleet maintenance, vehicle inspections, and repairs to minimize downtime and ensure vehicle reliability.

 

Safety & Compliance

Ensure compliance with DOT regulations, ADA standards, and Aviation Authority policies to maintain a safe and secure transportation operation. Conduct regular safety audits, driver training, and fleet inspections to uphold high safety standards. Investigate accidents or incidents, identify root causes, and recommend corrective actions.

 

Leadership & Supervision

Provide direction, leadership, and mentorship to a team of supervisors, dispatchers, shuttle bus drivers, and maintenance staff to ensure effective, high-quality transportation operations. Ensure all Assistant Managers are trained to perform the duties of Site Manager, Supervisor, Shuttle Bus Driver, Shuttle Bus Dispatcher, and Administrative Staff when necessary. Supervise and coordinate employee schedules, work assignments, and performance management to ensure operational efficiency.

 

Aviation Authority Requirements for Assistant Managers

Assistant Managers must possess and maintain a valid CDL in the State of Florida with the appropriate commercial passenger bus transportation license. Must have a minimum of three (3) years of supervisory experience in commercial bus ground transportation. Assistant Managers shall be full-time, locally based, and dedicated exclusively to the Aviation Authority’s Shuttle Bus Service. Work schedules must ensure 24-hour management coverage of shuttle operations. Must be on-site during holidays as directed by the AAR. All Assistant Managers and any replacements must receive prior written approval from the Aviation Authority.

 

Client & Stakeholder Relations

Act as the primary point of contact with airport authorities, airline partners, and stakeholders to ensure alignment with operational expectations. Maintain positive relationships with the Aviation Authority and ensure contractual compliance. Respond to service issues, complaints, and operational challenges effectively and professionally.

 

Emergency Response & Contingency Planning

Develop and implement emergency response plans to ensure business continuity during service disruptions, severe weather, or operational incidents. Be on-call for any critical incidents that affect shuttle operations.

 

Budget & Financial Management

Assist in managing departmental budgets, expense control, and resource allocation to meet financial targets. Monitor operational costs, fleet expenses, and staffing budgets to maintain cost efficiency.

 

Quality Assurance, Employee Training & Safety Program

Ensure all services meet contractual quality standards and performance expectations. Develop and implement Quality Assurance and Quality Control Programs to maintain operational excellence. Inspect, evaluate, and monitor operations, equipment, and processes for compliance with safety regulations and industry standards. Recommend policy and procedure changes to enhance safety and prevent accidents. Oversee employee training programs, identify training needs, and conduct ongoing education to maintain high safety and service standards. Investigate accidents/incidents, determine root causes, and recommend process improvements.

 

Performance Monitoring & Communication

Implement and track key performance indicators (KPIs) such as on-time performance, driver efficiency, and customer satisfaction. Maintain effective communication between internal teams, senior management, and stakeholders to ensure operational success. Provide regular reports and operational updates to management and the Aviation Authority.  

Qualifications

Bachelor’s degree in business administration, transportation management, or a related field preferred. Minimum of 3 years of supervisory experience in transportation operations, preferably in airport shuttle, public transit, or passenger transportation. Strong knowledge of transportation regulations (DOT, ADA, and state/local laws). Proven leadership experience, with the ability to motivate, develop, and manage large teams. Exceptional communication, interpersonal, and negotiation skills. Strategic thinker with excellent problem-solving and analytical abilities. Proficiency in Microsoft Office Suite and transportation scheduling software. Valid CDL (Commercial Driver’s License) in the State of Florida is required. Ability to work non-traditional hours, including weekends, holidays, and emergency situations as needed.

 

Work Environment

Primarily office-based with frequent field visits to oversee shuttle operations and interact with staff. Regular travel within the airport property to monitor shuttle service performance, vehicle inspections, and driver operations. Fast-paced environment, requiring the ability to handle multiple priorities, operational challenges, and decision-making under pressure.  

Compensation & Benefits

Competitive salary based on experience. Performance-based bonuses. Comprehensive benefits package, including health insurance, retirement plans, and paid time off. Opportunities for career advancement and professional development

 

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit  Employee Benefits | Staff & Management . 

 

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.   ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.   ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.   ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.