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The Manager is responsible for the effective and successful management of labor, productivity and quality control as established and set for the Historical Digital Records Project (HDRP) Teams. Responsibilities include tracking business results, monitoring production KPIs and ensuring the timeline is met while managing multiple teams. Manager duties and responsibilities may include interviewing, selection, hiring and training new and existing employees. Managers are responsible for multiple teams in various geographic locations.

JOB RESPONSIBILITIES  Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows, related to Cemetery operations.Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trendsAnalyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changesEstablish production KPIs and conduct quality assessments to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer serviceCollaborate with cross-functional teams to improve proprietary tools and systemsLead, motivate, and support multiple location teams within a time-sensitive and demanding environmentPlanning, assigning, and directing work of multiple teams; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plansManaging needs of internal and external customersWork closely with location management teams to set and/or implement policies, procedures, and systems and to follow through with implementation.This is not intended to be an all-inclusive list of the essential functions or duties related to this job.

MINIMUM Requirements

Education

High School Diploma or equivalent requiredBachelor’s Degree Preferred

Certification/License

Valid state driver’s license in good standing requiredLean Six Sigma Green Belt preferred

Experience

A minimum of 4 years applicable work experience in managing operations and/or process improvements

Knowledge, Skills and Abilities

Ability to travel >80%Efficient team management skillsGood knowledge of operations managementStrong knowledge of process improvementHighly detail oriented with a careful eye for quality controlPresentation of Advanced Excel skills (complex formulas, pivot-tables, v-look-ups and other advanced functions) a plusSelf-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraintsExcellent verbal and written communication skills and presentation skills, including ability to speak in front of groupsExcellent critical thinking and problem solving skillsDiplomacy and influence skills, conflict management skills

Work CONDITIONS

Work EnvironmentWork indoors and outdoors during all seasons and weather conditionsSignificant amount of local and/or multiple location traveling requiredBusiness casual dress is requiredWork PosturesFrequent, continuous periods of time standing, up 6 hours per daySitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking beyond “standard” hours as the need arisesTravel up to 85%

Postal Code: 77019

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Houston