Job Summary:

Responsible for managing a Centralized Services team through supervisors to ensure satisfactory, efficient and effective customer service. Ensures maximum utilization of resources to achieve customer satisfaction, productivity and financial goals while creating a highly engaged team

Job Responsibilities:Manages a group of team members in a designated department in Centralized Services. Monitors team members to ensure quality of work and productivity, and manages performance using the tools provided. Coordinates and controls the activities, plans and programs of the immediate staff.Administers company and divisional operation policies, best practices, and standard operating procedures to facilitate performance that meets the business expectations. Responsible for ensuring compliance with Company policies, programs, and procedures. Follows the guidelines of authorized budgets, laws, and good business ethics.Maintains good working relationships and actively cooperates with all levels and areas of management to ensure that the objectives of the department and company are met.Creates a continuous improvement culture, actively participates in the LEAN initiatives in order to improve processes and continually drive out waste.Maintains and improves performance of department through building team member morale, motivating team members, and using constructive coaching/discipline policies of the organization. Encourages participation in workplace events and activities.Identifies areas and/or gaps where additional development is required. Makes recommendations to management on how to drive performance and achieve necessary results. About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.