Operations Manager – Evernorth – Clearwater FL

Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person or virtually.

Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing access to high quality, affordable services where they work and live.

Our Evernorth Workplace Care solution isn’t a one-size-fits-all model. Using data-driven insights, we’ll customize a solution that addresses your organization’s most pressing needs—creating a more affordable, predictable, and simple health care experience.

Evernorth Workplace Care - Personalized Care Where You Are 

Operations Manager – Evernorth Workplace Care - Clearwater FL

Responsibilities:

Work directly with Operations Director that supports the overall client management to assist with management of clinical and office staff and have shared responsibility for day to day operations per our contractual agreements and scopes of service.

Work with Operations Directors to develop key strategies and enhancements of services to continuously drive improvements/ operational excellence, efficiencies and margin expansion for the business.

Responsible for monitoring revenue generation and operational expense management, ensuring operational excellence of the budget, Key performance indicators and performance guarantees in the client’s contract. 

Work in a strong matrix relationship where Evernorth Workplace Care supports in the hiring and management of clinic's professional staff.

Work with Evernorth Workplace Care and Evernorth Legal to ensure compliance in states with the Corporate Practice of Medicine Prohibition.

Support The Cigna Group Account Managers and Evernorth Workplace Care as the Onsite liaison.

Ensure Contract Compliance and Performance Guarantee results.

Assist the development of departmental annual budgets and 5 year forecast.

Identify opportunity to enhance existing relationship with the addition of new EWC Onsite services.

Work with Biometric / LMP partners for delivery of services.

EWC client interface representative, working directly with the assigned Cigna Group Account Managers

Ensure all assigned clinics meet or exceed all State, Federal and regulatory requirements.

Develop close working relationship with National and Middle Market supporting regional EWC growth opportunity.

Monitor existing business/operational processes for improvement opportunity.

Implement compliance /operational/financial/clinical/quality policies and procedures.

Provide effective leadership for all employees by establishing open communication, mentoring, training guidance, and articulating clearly defined goals and objectives.

Work with Evernorth HR and Talent Acquisition in developing a recruiting and retention strategy.

Works closely with Operations Director, internal and external Matrix partners to ensure alignment with organizations goals and direction.

Travel for operational site visits (travel estimated at 40%).

Qualifications

Experienced Healthcare professional (strong preference for a Nursing degree) with at least 3 years of Healthcare Management or an MBA with 5 years of healthcare management experience.

Experience managing in a profit and loss business environment.

Experience working in a matrix organization

Strong project management skills

Client facing /strong presentation/communication skills

Management experience in healthcare delivery

Experience working in an entrepreneurial/innovative organization.

Experience managing a diverse employee group

This role is based in the health center.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.