At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.
Position Summary: The GI Department Operations Manager directs and coordinates the operations and personnel for all GI departments in all locations. The Operations Manager works directly with the administrator and a team of supervisors to accomplish the goals of the department. Create and maintain a smooth workflow process in a stressful and high volume clinic with 18 providers, and staff in 5 locations. Ensure that the department runs efficiently at all times and physician and patient needs are met in a timely and customer-service friendly environment. This includes a regular and systematic evaluation of overall operations resulting in the creation of plans for improvement in operational efficiency and customer satisfaction as well as analyzing and recommending changes in organization systems, policies and procedures. Organize department-wide meetings to include supervisors and staff in all locations. Coordinate protocols and workflows between various teams/locations. The Operations Manager coordinates operations, workflows, and protocols between the various hospitals, endoscopy facilities, providers, referring offices, and GI staff to ensure top level of patient care and promote professional relationships. Work with Department Administrator to oversee operations for value-based care initiatives, refining workflows and protocols to ensure achievement of metrics. The Operations Manager must be able to work without direct day-to-day supervision, exercising independent judgment. The Operations Manager must be able to analyze problems and draw upon experience and background knowledge to see that solutions are reached, and assignments completed. Regular communication and follow up with supervisors and employees.
Essential Job Functions:
OPERATIONS: Responsible for creating and coordinating schedules for all physicians and advanced practice clinicians to include 24-7 call coverage for the 5 hospitals and 2 ASC’s. The Operations Manager is the main liaison between facilities to ensure coverage, communicate schedule changes, and coordinate these with clinic schedules in all locations. Communicate with all physicians regarding changes to the call calendar/facility schedule/and clinic schedules, coordinate with physician leadership. Maintain physician’s schedules in scheduling software. • Oversee the supervision of department reception, clinic staff, and liaison with other departments such as infusion, imaging, lab, endoscopy centers’ management and staff. • Maintain communications with referring offices and resolve concerns. • Assist department administrator in marketing efforts and programs to include outside provider relations, health fairs, Colon Cancer Awareness Month, digital and printed marketing objectives. • Work directly with business office and coding departments to ensure smooth and efficient workflows and revenue cycle. Attend and contribute to business office Pod Meetings. Advocate for patients with billing problems, coding reviews. Manage collections lists including patient charity write offs. Coordinate with Mountainlands and Community Health Connect regarding endoscopy voucher program. • Review NRC patient comments and alerts and communicate with necessary staff and providers to refine processes including follow up with patients as necessary. Distribute NRC scores and comments regularly to providers and staff. • Oversees physical facility and equipment resources. Reviews facility and equipment needs including evaluation, acquisition, and maintenance needs. • Oversee and assist in fixed asset inventory in all GI locations. • Ensure necessary level of supplies are on hand in all locations and ensure that purchasing mechanisms are effective and efficient. • Ensures that all Departmental activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations. Ensures compliance with Medicare regulations. • Assigns duties and examines work for exactness, neatness, and conformance to Revere Health policies and procedures. • Manage difficult, financial or emotional patient situations. Respond promptly to patient needs. Ensure good quality patient relationships. • Oversee staff education and training. Strategic: • Works with the Department Administrator to set goals for the department. Reports back regularly on the achievement of those goals. • Assists the Department Administrator in developing and implementing short-term and long-range plans and goals for the Departments based on the organizational plans and Revere Health growth objectives. • Develops and maintains effective relationships with outside strategic partners, including area hospitals, endoscopy facilities, supporting clinic departments, referring physician groups, and others. Human Resources: • Directly and indirectly supervises a team consisting of Supervisors and Staff. Ensures that the responsibilities, authority, and accountability of all direct subordinates are defined and understood. Evaluates their performance and recommends merit increases, promotions and disciplinary actions. • Assist supervisors in maintaining harmony among workers and in resolving grievances or disputes. • Assist supervisors in all dept. locations with hiring/firing, staff disciplinary actions. • Seeks input and assistance of the Human Resources team for the development of human resource strategies and policies to maintain a high performing staff. • Assigns duties to ensure effective and efficient operations with and trains personnel to ensure that all employees have an in-depth knowledge of their assigned tasks. • Ensures that all personnel adhere to Clinic Policy, including following all aspects of the Employee Handbook and receiving all required and/or necessary training. Administers disciplinary action as necessary. • Maintains understanding of various state and federal laws that govern employment and personnel actions. Ensures that all payroll and personnel records are complete, accurate and maintained in accordance with applicable laws.
Qualifications:
Five years of experience in administrative or business services in a health care setting preferably in a management/supervisory role. Bachelor’s degree in health administration, business administration or related field preferred.
Hours: M-F 8 to 5
Additional Notes:
Understanding of applicable laws and regulations, including but not limited to HIPAA, Stark, Anti-kickback, FMLA, FLSA, and OSHA.
Excellent oral, written and presentation skills.