Operations Manager I Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support) Location Farmington Hills, Michigan, United States of America Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547642EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: Operations Manager I Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. **You will** + Lead the teams to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly + Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date + Be an enabler to remove both internal and external roadblocks and help team to resolve challenges + Monitor team metrics and conduct weekly performance reviews and weekly coaching sessions + Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories + Stay current on developments in client products/services and ensure the team is informed on the latest trends and market direction + Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed + Effective client management having a clear view on account and how to maximize revenue, while being the first point of escalation + Work closely with client contact on reporting and forecasting + Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs) + Work with internal functional resources and external partners to develop an effective coaching and training platform + Coordinate team incentives and SPIFs (Sales Performance Incentive Fund) + Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met + Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience + Lead the team to influence buying/renewal process to achieve greater client satisfaction **You have** **​** + Minimum 3 years of proven work experience in a sales leadership role (or similar) + Consistent track record of success with a passion for exceptional customer experience and driving team performance + Must be well-versed in Selling methodologies + Strategically minded with an operational outlook + Excellent people management, leadership, and coaching skills + Record of developing and retaining employees + Ability to maximize revenue through best practices + Knowledge of Microsoft programs + Capable to make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences​ Location: USA Farmington Hills MI Language Requirements: English Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Concentrix is an EqualOpportunity/AffirmativeAction Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the followingwebsites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please clickhere (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please clickhere (https://jobs.concentrix.com/global/en/affirmative-action) . Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547642EXTERNALENGLOBAL&step=1&utm\_source=none)