Element Chicago has an opportunity for an Operations Manager II at our Glendale Heights, IL Lab. In this role you will be reporting to the General Manager and perform a variety of leadership responsibilities within the assigned location to insure timely and accurate test results are delivered. All Operational Leadership positions must be proficient in a number of core business skills including but not limited to compliance to established safety rules, code of conduct, and company policies and procedures.
Responsibilities Ensures that safety and quality standards are being met and maintained at all times within the company's safety and QA programsResponsible for the location safety performance and awareness; spearheads and manages initiatives that drive a culture of safety firstUnder the direction of the General Manager, is responsible for directing, coordinating, facilitating and monitoring the daily activities of the lab operations department managers and supervisors (typically 3 or more direct reports with an overall staff that is greater than 15 employees)Provides and sets direction within the lab to ensure that production goals and customer expectations are consistently met in a safe, timely and cost-effective mannerDemonstrates deep knowledge of Element capabilities, processes and expertise to be able to clearly explain the benefits of Element testing services to all audiences -- internal and externalEffectively inspire and communicate to both direct and indirect reports with the end result being a more thoroughly equipped workforce to meet customer needs on a daily basisResponsible and accountable to assigned direct reporting staff and to indirect departmental decisions to include hiring, performance management, and performance review decisions and execution, and approval of overtime and time cardsWork with assigned staff to ensure work schedules are maintained and balancedMaintain an environment of respect and dignity within the department covering employee interactions and problem solving while ensuring work rules are known and followedConsult on various ways of testing requested by the client and provide alternatives and "up" selling with the various add on testing capabilitiesAdvise team on technical issues with regard to the successful and timely completion of daily workServes as key member of and contributor to, the lab's leadership team in the development and implementation of the lab's strategic directionKey contributor in terms of establishing priorities and allocating resources to ensure that the lab runs smoothly and efficientlyWorks effectively with lab functional managers and supervisors to develop and maintain positive employee relations Skills / Qualifications Bachelor’s degree (BA or BS) from an accredited 4-year college or university in an engineering or technical-related discipline, or a minimum of 7 years of experience in a management role ideally with operations management experience gained in an accelerated-growth organization with a diploma or GED certificate preferredWorking knowledge of laboratory safety with extensive knowledge of the current suite of testing capabilitiesProven ability to support and train staff members for the department in order to meet customers’ expectations on testingStrong computer skills with basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plusAbility to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of timeTechnical leadership is vital to the production and operation of assigned tests with advanced working knowledge to operate various testing equipmentAbility to communicate (written and oral) effectively with clients and colleagues with great attention to detail and timing of resultsProven ability to multi task and work under strict time linesStrong organizational, problem-solving and conflict resolution skills to effectively establish and maintain two-way communications to understand the needs and concerns of all departmentsUnderstanding of continuous improvement disciplines such as Six Sigma, Kaizen, Lean Manufacturing, 5S, etc.Strong project management, analytical and problem solving skills provide go-to insight in the daily efficient operation of the labProven track record of success with regard to technical competency both inside and outside of the lab
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Company OverviewElement is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.