Overview:

Manages assigned teams within one or more functional areas of Treasury Management Services.  Manages 5-10 FTEs (or with fewer employees if covering diverse disciplines and/or complex functions).  Area of responsibility: Lockbox Customer Support – Lockbox setups/workorders, billing and reconcilements for all four sites.

Primary Responsibilities:

Oversee daily activities and ongoing strategic planning of one or more units within Treasury Management Services, ensuring quality standards are maintained in accordance with Bank, Division and Department policy and all activities of the unit(s) are completed in compliance with defined processes and regulations.

Direct and monitor activities of assigned staff to ensure all organizational and departmental policy and procedures and external regulations are followed to minimize risks to the Bank from non-compliance.

Provide leadership, guidance, feedback and training to staff.

Compile month-end data for unit activities for distribution to and decision-making by management. 

Interact routinely with Division/Department management to discuss business objectives specific to the unit(s) managed.

Evaluate unit processes, procedures and policies routinely and approve changes to increase operational efficiency of units managed.

Maintain established service levels within assigned unit(s) and address escalations to meet defined business expectations.

Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position has full manager responsibilities in directing day-to-day activities for a unit within a Department of Banking Services.  Depending on the unit managed, the position may require unique technical expertise due to the additional complexity, size and/or breadth of functions.  The position acts largely independently in managing unit activities and their associated risk exposure.  Responsible for assisting the sales teams with customer calls for new services or functionality to assist the customer in workflow efficiencies within the Lockbox product.  Responsible for all billing aspects in the Enterprise Lockbox department, to include billing mapping, annual price changes and projects.  Handles all reconcilements for the department from daily cash recons, outstanding items for incorrect processing and vendor payments.  Responsible for managing the creation and maintenance of departmental metrics reporting.

Education and Experience Required:

A combined minimum of 7 years’ higher education and relevant work experience

Minimum 2 years' work leadership and/or supervisory experience

Education and Experience Preferred:

Bachelor's degree

Operations experience within the banking/finance industry

Excellent customer service skills

Client onboarding experience

Project implementation experience

Detail oriented

Project management experience

Excellent analytical skills

Problem solving skills

Basic PowerBI and intermediate Excel skills

Prior experience using tact and diplomacy

Strong knowledge of relevant spreadsheet (Excel), power queries, SharePoint sites, word processing, and presentation software as required within unit managed

Call center and/or financial services operations experience

Excellent verbal and written communication skills

Strong knowledge of departmental systems, documents and procedures

Proven experience to motivate team and handle conflict without alienating others

What We Offer:

5 weeks of PTO per year, plus 12 paid federal holidays per year

Medical, dental, and vision benefits

401k match up to 5%

Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness and employee discounts

Receive 40 hours per year of volunteer time with an organization of your choosing (get paid to give back!)

And more

Office Location/Working Model:

This is a 100% onsite position requiring 5 days per week in-office.  Eligible candidates must live within commuting distance to 1800 Washington Boulevard, Baltimore, MD 21230.

Anticipated Travel:

This position requires quarterly travel within the M&T Bank east coast footprint.

Required Availability:

Monday-Friday, 8:00am-4:30pm

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $79,184.45 - $131,974.08 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBaltimore, Maryland, United States of America