The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.
 

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients as would benefit through our out-patient clinic partnerships

The Operations Manager of Select Wound Solutions (SWS) supports and works collaboratively with the Director of Select Wound Solutions (SWS), Director of Operations (DO), Clinical Consultant/Specialist, and Client Solutions Executives in managing services and operations, cross-enterprise initiatives, assignments and projects as assigned by the CDO and Director of SWS. This position is responsible for the oversight of active accounts, day-to-day managerial activities, customer relationship management, handling incoming calls and emails, adding and modifying associate access, assigning/monitoring the progress of training/competency as requested, assisting in scheduling/coordination of site visits, and supporting customers in attaining all other contracted services.

The manager is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital. Additionally, the manager will travel, and support site visits as directed and perform other duties as required.

All Healogics employees must perform their job responsibilities according to all Healogics policies and hospital policies, as well as to accrediting organizations, federal and state regulations, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities: 

Works in collaboration with other departments to gather customer intelligence data to identify potential threats and opportunities, and develops solutions tailored to meet the short and long-term needs of customers.

Responsible for Growing the Business through the effective and efficient support of all clinical, financial, and operational elements of the SWS accounts.

Responsible for ensuring Exceptional Patient Experiences through oversite of the comprehensive day-to-day operational and clinical quality components of the SWS to enable them to provide quality care to every patient that would benefit

Implements, develops and oversees programs that demonstrate our value to our hospital partners through the consistent delivery of high-quality care

Creates an Inspiring Workplace by proactively partnering with the leadership within their area to achieve success through improved profitability, increased quality of care, and operational excellence

Determines accounts that should be prioritized based on the opportunity to retain the account and sustain improvements.

Demonstrates Process Excellence in all activities

Creates a Patient First approach to all activities within the area

Speaks Up by providing timely feedback to respective stakeholders

Accountable for supporting the financial, operational, and clinical results for assigned Select Wound Solutions

Performs other duties as required.

Required Education, Experience and Credentials:

Bachelor’s degree in business or nursing and/or the equivalent combination of education and experience

RN is preferred but not required.

Minimum five (5) years related experience required

Minimum two (2) years prior experience as a Healogics Program Director/Clinical Program Director in an Operations role

Demonstrated success at the outpatient center level with oversight of quality, operational, and financial outcomes

Required Knowledge, Skills and Abilities:

Problem-Solving and Thinking Strategically

A strong communicator, both in written and verbal communication skills

Articulate and confident standing up and delivering to large audiences.

Exceptional relationship-building and account management skills

Ability to influence without control

Self-starter, self-motivated and results-oriented

Strong comfort level in computer applications and proficiency in Microsoft Suite (Excel, Word, Outlook, PowerPoint); web authoring, development, and publishing tools; web conferencing, and collaboration software.

Experience with multiple interactive technologies to bolster the effectiveness of learning including skill practice, hands-on practice, knowledge checks, and assessments.

Ability to plan, project-manage and assess multiple, complex projects for continuous program improvement.

Demonstrates accountability, contributes to team success, and takes pride in quality of work recognizing that the product reflects on the entire organization.

Ability to manage confidential information appropriately, and trustworthy with sensitive or private information.

Strong customer service skills providing timely responses to e-mails, phone messages, miscellaneous requests, etc.

Ability to manage difficult or emotional situations while maintaining professional conduct.

Strong interpersonal skills demonstrating openness to feedback and proactive conflict resolution.

Exhibits sound and accurate judgment in making decisions and includes appropriate people in decision-making processes.

Dependable, reliable, and punctual to organization needs.

Prioritizes and plans work activities with a sense of urgency and strives for optimal time management required.

Ability to drive outputs and team success without direct authority

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law. 

If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.