Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:
The Operations Manager/Team Leader reports directly to the AVP of Operations and Card Services. This Team Leader will supervise the day-to-day operations of the Operations Support Department, make recommendations regarding formulation, development, and implementation of procedures to increase the capabilities, image, and productivity of the department and oversee all back-office operations and functions while ensuring professional and courteous service is provided to all members. The Operations Manager/Team Leader will remain up to date on policy and regulation changes and recommends process updates to ensure the credit union’s compliance to policies and regulations. They will also ensure qualified team members are hired for the department, provide, or arrange for training as needed, conduct evaluations, and orient team members to department duties and procedures. Finally, they will serve as a member of the credit union Management Team and participate in the target goals for the department.
What You Will Be Doing:
Set the Operations Department’s strategic plans to align with the credit union’s business plan. Establish and ensure the implementation of target goals for the department. Oversees daily operations of multi-location Operations Support Center (OSC) by ensuring performance metrics are met according to established service level agreements (SLA). Collaborates with internal business partners to advocate for Operation Support Center’s requirements. Communicate credit union goals and direction to all employees in department to ensure clear understanding of rules, regulations, requirements, and expectations. Oversee the development and monitoring of performance standards. Provide mentoring, coaching, and training to support and develop all team members. Ensure that periodic actual and trending reports are provided to Management and conduct presentations as may be required on occasion. Create the budget for department and track on an ongoing basis for adherence. Handles complex escalated member calls and helps with complex questions for resolution. Manage Treasury Management team, provide support as needed and recommend training opportunities to ensure growth. Partner with Treasury Management business unit and support Treasury Management products and services. Partner with Branches, Departments and Project Managers to support new products and services offered, provide feedback on operational concerns and participate in testing new products. Create ACH and other risk level processing reports for Executive Management and credit union audits, as well as yearly risk review audits for commercial members. Ensure sensitive data is protected with the highest standard of security and confidentiality. Maintain thorough understanding of other departments within the credit union. Have a general knowledge of all service products offered by the credit union to accurately answer questions from members and staff. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. Maintain regulatory compliance within all areas Operations oversees. Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities. Maintain oversight of General Ledger balances/reconciliations of the accounts and Deposit Operations. Maintain awareness of changes in the industry and changing trends in Deposit Operations. Performs audits on all functions, oversees quality monitoring and record keeping for all requests. Recommend promotions/transfers and salary adjustments. Lead Assistant Team Leaders and Sr. Operations Representatives to develop their leadership skills and abilities. Collaborate with the Operations leadership team to enhance the Operations department and team building. Perform other related duties as necessary to ensure the success of the Operations Support Department.
About You:
Strong organizational skills with ability to prioritize and manage multiple complex tasks. Ability to supervise and motivate team members and work well in a team environment. Respects and values diversity. Treats people with respect, keeps commitments, and maintains high level of integrity. Ability to effectively communicate ideas and information, both orally and in writing. Must be proficient and comfortable with making presentations to groups. Possess excellent customer service attributes. Experience with Microsoft Office programs. Must be proficient with software applications and reporting. Comprehensive knowledge and exercise of credit union, state, and federal laws and regulations which pertain to Deposit Operations. Strong problem solving and decision-making skills and process improvement ability. Possess ability to analyze information and make sound decisions.
Leadership core competencies:
Leaders at Gesa Credit Union are lifelong learners who, by developing themselves, are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader, no matter their position or years of experience, must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.
Leading Others Developing Others Emotional Intelligence Social Responsibility Performance & Results Orientation