Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact and sustainability.

What You Will Do

Milliman’s Western Region Property and Casualty (WRPC) Practice focuses on developing innovative insurance products for traditional and start-up insurers and the associated state regulatory rate filing support.  We also provide actuarial consulting on projects that feature a wide variety of actuarial ratemaking and reserving techniques, including predictive modeling.

By providing support on a wide variety of requests and projects, the Operations Manager complements the practice by flexing to meet the needs of a busy, close-knit, professional services business. This person will directly support practice leaders in the areas of office management, marketing support, legal, billing, and other administrative support.

Success in this multi-faceted role will require the utmost integrity and flexibility, as we meet the needs and expectations of our clients. This position is ideal for a person who enjoys variety in a fast-paced, client service-oriented, deadline-driven environment.

Areas of responsibility will include:

OFFICE MANAGEMENT

Manage office space, equipment, supplies, deliveries including mail and packages. Manage in-person office access and space availability for visitors, clients, and employees. Submit and manage maintenance requests with property management. Coordinate with practice administrators, IT director, and other office support staff. Plan and manage in-person and virtual/hybrid meetings and events, including preparation of space, equipment, food, agenda, meeting materials, staffing.

MARKETING SUPPORT

Optimize visibility of WRPC products and services to prospects and clients. Manage marketing efforts at industry events, including coordinating staff attendance, presentations, marketing collateral, booths, and other initiatives. Partner with corporate marketing and other corporate teams to showcase WRPC products and service. Coordinate socialization and distribution of WRPC white papers, presentations through social media such as LinkedIn accounts. Manage WRPC prospecting through WRPC Client Relationship Management (CRM) software.

LEGAL

Facilitate contract signatures and file contracts in electronic legal management (ELM) database. Coordinate Milliman new client onboarding: conflict checks, client screens, billing. Ensure compliance with Milliman document retention and risk management policies. Ensure compliance with relevant laws, regulations, and internal policies, and proactively address any potential risk.

ADMINISTRATIVE SUPPORT

Learn and coordinate all essential business processes. Identify opportunities for streamlining processes and improving internal collaboration. Maintain internal calendars. Prepare and process expense reports. Book travel, domestic and international.

BILLING

Management of client billing, accounts receivable, accounts payable, and expense reports. Update and summarize time sheet reporting. Become a subject matter expert when new systems are implemented and identify and implement process efficiencies.

 

Required Qualifications and Experience

5+ years of professional experience as an executive assistant or office manager performing operations management functions Experience with Microsoft suite of products: Teams, Word, Excel, PowerPoint, SharePoint, and Outlook, OneDrive, Acrobat. Experience managing contact database, e.g. Microsoft Dynamics 365. Experience with billing (A/P or A/R). Experience with event planning. Experience with legal agreements. Coursework in general insurance paralegal, AICP, CPCU, or notary license preferred but not required. Experience developing reports and dashboards, e.g. PowerBI is a plus but not required.

Essential Skills Required

Expert level proficiency in Word and PowerPoint. Pays excellent attention to details, ensures accuracy in all forms of communication. Naturally driven to bring about order, logic, and efficiency. Superb organizational skills. Able to self-prioritize time and workload. Confident when multi-tasking under internal and external client pressure, with interruptions and time constraints. Demonstrated ability to think critically, explore problems, and devise solutions. Collaborative and invested in team success, with a strong sense of individual responsibility. Utmost integrity when dealing with confidential and/or sensitive information. Resourceful, professional, and amicable with clients and all levels of staff. Demonstrated “let’s find a way to do it” attitude – no task is too big or too small. Effective when working with virtual and/or hybrid teams. Open to occasional travel as required for practice events and marketing support.

Location

This position requires fulltime onsite work in the Milliman office in Irvine, CA. Relocation assistance is not available.  Some work-related travel may be required; such expenses will be reimbursed per Milliman policy.

Compensation

The salary range for this position is $79,000 - $120,000 depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, skills, certifications, location, etc.

Benefits
At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

Medical, dental and vision coverage for employees and their dependents, including domestic partners A 401(k) plan with matching program, and profit-sharing contribution Employee Assistance Program (EAP) A discretionary bonus program Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period A minimum of 10 paid holidays Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The expected application deadline for this job is February 28, 2025.

#LI-LS1

#LI-Onsite