OPERATIONS & MGMT CONSULTANT II-SES - 40041025 Date: Feb 6, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 846191 Agency: Commerce Working Title: OPERATIONS & MGMT CONSULTANT II-SES - 40041025 Pay Plan: SES Position Number: 40041025 Salary: 46,350.00 Posting Closing Date: 02/20/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Your Specific Responsibilities: + This position performs complex administrative and consultative work providing operational and management coordination for (Florida Commerce). The incumbent in this position provides administrative direction, supervision, consulting services, management coordination, and management support in the areas of human resources, Wagner Peyser (WP) services/operations, and supervision within Local Workforce Development Board (LWDB) Region 1. + This position is responsible for administering services for the delivery of Workforce Development activities and services in accordance with guidelines as stated in 20 CFR 652.207. Works with all levels of the organization to ensure all aspects of the Wagner Peyser Program are met, while maintaining close communication with Florida Commerce Jobs & Benefits Administrator and CareerSource Escarosa- corporate management team. The specific work unit in which the position is located is our Milton office. + “Supervisory employees” are those who spend the majority of their time* communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors. + Supervise and directs all functions and daily activities of assigned staff. Establish work schedules and assignments to ensure customer service requirements are met. Review and approve time and attendance reporting for all regional Florida Commerce associates. Develops and implements performance standards and expectations for direct reports. Ensures reviews are accomplished in accordance with human resource rules for all Florida Commerce staff assigned to this position. Facilitates input and feedback from associates. + Maintains close communication with Jobs & Benefits Administrator, and CareerSource senior leadership. + Interprets applicable policies and procedures and provides programmatic training and technical assistance upon request to corporate management and local one-stop management. Ensures proper documentation, data collection, reporting and coordination of regional Wagner Peyser services. + Manages and facilitates all aspects of the Milton office including but not limited to; input and feedback from employees, building maintenance, and security in the Milton office. Responsible for ensuring staff receives necessary training, support, and assistance. + Maintains ongoing communications with the Jobs & Benefits (J&B) Administrator working in collaboration to ensure program success. In partnership with J&B Administrator, interviews personnel and conducts on-site observations to ascertain unit functions, work performed, and methods, equipment and personnel used. + Identifies and recommends actions and services needed to help maintain compliance with programs established regulations, procedures, and directives. + Develops and implements strategies, records management program and assures compliance with program. + Identifies areas for improvement. Develops, implements, and monitors systems to ensure compliance with Local Workforce Development Board policies and Standard Operating Procedures (local operating procedures), that will result in monitoring and auditing reviews without findings. + Prepares and provides statistical performance reports and provides recommendations for strategies to implement and to enhance performance. + Cooperates and coordinates with the Workforce Board and Florida Commerce to meet CareerSource Escarosa’s goals to include managing, directing, hiring, training, counseling, evaluating, and providing corrective discipline of Florida Commerce CareerSource Center staff. + Regularly reviews reports and statistics to ensure employees meet or exceed performance goals established by the alliance and the Department. Reports, submits recommendations, and implements corrective and continuous quality improvement actions based on performance. + Prepares other necessary reports and documents related to the program and ensures completion and timeliness to appropriate person(s). + Performs other related duties as assigned. Required Knowledge, Skills, and Abilities: Knowledge, skills and abilities, including utilization of equipment, required for the position: + Knowledge of the principles and techniques of effective customer service. + Ability to provide excellent customer services. + Knowledge of the basic principles of counseling and case management. + Knowledge of basic leadership and mentoring skills. + Knowledge of basic workforce plans and business/management principles. + Working knowledge/proficiency in using Microsoft Office Suite. + Skilled in group presentations or workshop instruction and/or facilitation. + Ability to promote and market CareerSource programs and services. + Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing. + Ability to work effectively as part of a team. + Ability to utilize problem-solving techniques. + Ability to understand and apply applicable rules, regulations, policies and procedures. + Ability to deal with the public in a tactful, courteous and effective manner. + Ability to conduct presentations in groups or individual settings. + Ability to listen, establish and maintain effective working relationships with others. + Ability to plan, organize and coordinate work assignments. + Ability to prepare reports to include recording, evaluating and analyzing data. + Ability to interact with high-ranking representatives of local business and community organizations. Ability to supervise, motivate and provide direction in the activities of others to accomplish goals Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation site): Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Other job-related requirements for this position: + Bachelor’s degree in business, marketing, human resources, or a related field. Experience in business-to-business sales, human resources, or professional recruiting may be considered as a substitute for degree/education on a year for year basis. + A minimum of two years’ supervisory management experience, and at least one year of Human Resource experience + May be required to travel locally and must furnish own transportation. + Must become certified as a Workforce Development Professional (Tier 1) within 12 months of appointment to this position. + Must complete Florida Ready to Work Soft Skills & Digital Skills Credentialing within 3 months of appointment to this position Working hours: (A) Daily from 7:30 am to 4:30 pm (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) Note this is an SES position and hours and schedule may vary. ***Employer is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability Our Organization and Mission: FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.) Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/ The Work You Will Do: As an Operations & Management Consultant II, you will work with the Local Workforce Development Board 1 in the Milton office. This position supervises and directs all the functions and daily activities of assigned staff. Establish work schedules and assignments to ensure customer service requirements are met in accordance with guidelines as stated in 20 CFR 652.207. How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: + Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities. + Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. + Provides information clearly, accurately, and succinctly; and exhibits good listening skills. + Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools. + Uses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! * State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Retirement plan options, including employer contributions ( www.myfrs.com ) * Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits * Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts * Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided * Career Growth * Highly skilled, professional environment For a more complete list of benefits, visit www.mybenefits.myflorida.com . Pay: $46, 350 The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: CANTONMENT, FL, US, 32533 GULF BREEZE, FL, US, 32561 GULF BREEZE, FL, US, 32563 MILTON, FL, US, 32570 MILTON, FL, US, 32572 MILTON, FL, US, 32583 NAVARRE, FL, US, 32566 PACE, FL, US, 32571 PACE, FL, US, 32574 PENSACOLA, FL, US, 32501 PENSACOLA, FL, US, 32502 PENSACOLA, FL, US, 32503 PENSACOLA, FL, US, 32504 PENSACOLA, FL, US, 32505 PENSACOLA, FL, US, 32506 PENSACOLA, FL, US, 32507 PENSACOLA, FL, US, 32508 PENSACOLA, FL, US, 32512 PENSACOLA, FL, US, 32514 PENSACOLA, FL, US, 32526 PENSACOLA, FL, US, 32534 FL, US, 32591 Nearest Major Market:Pensacola