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Job Details

Position Summary:

This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement. Key accountabilities include to: process client bookings over the phone, ensure all relevant information is collected and entered into World/Bio Star in a timely and accurate manner. Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided.

Responsibilities:

Monitor and tracking of inbound and outbound shipments using World Courier's systems

Answer telephone calls and provide information / assistance as required

Identify customer's transport needs / requirements

Advise client, shippers on estimated pick up and delivery timings

Liaise with Agent / service provider to arrange suitable pick up and delivery times

Responsible for Service Recovery from internal process investigation to client management

To provide support to BD from service perspective

Responsible for regular and adhoc reporting needs for CS and Ops

Responsible for site visit for service set up and maintenance

Prepares quotations for customers and prospects

Any additional tasks as required

To ensure company processed and quality standards are adhered to avoid service incidents

Reports Directly To:

National Operations & Customer Service Manager

.

Education and Experience:

Minimum secondary education level with a pass in English

Preferred tertiary, diploma education and above

An understanding of Imports and Exports processes and statutory requirements

Skills and Knowledge:

Service and customer orientated

Ability to work in a fast-paced environment

Excellent communication, verbal and written English

3 years customer service experience

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned