Our Client, a Banking company, is looking for an Operations Officer II for their Mississauga, ON/Hybrid location. Responsibilities: + 6 stations, ad hoc requests, credit b requests, update, maintenance requests + Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. + Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) + Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained + Identify opportunities to improve service delivery + Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels + Interact with partners by responding to requests in an effective and timely manner + Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity + Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures + Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate + Support the timely and accurate completion of business processes + Actively review internal processes/activities and provide ideas for process improvement + Investigate and escalate non-standard or high-risk activities as appropriate + Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management) Requirements: + 2+ years admin/clerical experience + Organized and Attention to Detail + Team player time-management + Effective communication (written and verbal) + Tech savvy – able to quickly pick up on internal systems + Critical thinking – able to analyze information and problem solve. + ability to work independently and also collaborate as part of a team + Adaptable to changing work environments + 1+ years previous financial and Banking experience + Previous client experience + Strong Communication Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.