The Patient Access Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments using Athena. The Patient Access Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and outbound communication working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Access Representative provides unsurpassed service for Jennie Stuart patients scheduling provider appointments. The Patient Access Representative works in a call center handling in-bound and outbound communication coordinating with clinical staff in the provider practices and completing task-based functions. The Patient Access Representative works in a high-volume fast-paced metrics-driven environment.