The Account Reconciliation Operations Processor works in the Account Reconciliation department and is responsible for performing customer and internal account reconciliations and meeting targeted services level agreements. This individual must be able to provide high quality production and manage team workflow and resource alignment while meeting periodic deadlines. This individual must possess a strong working knowledge of Deposit account transactions, aged item tracking, positive pay capabilities, as well as checking and general ledger reconciliation standards. This individual must have strong communication skills and must work well with both internal and external customers. This individual will perform account reconciliation, account distribution of supporting documentation, initiate return items on appropriate transactions, balance accounts and general ledgers, and is relied upon to make accurate and appropriate adjusting transactions, when needed. **Responsibilities:** + Manage monthly account reconciliation workload. Performs quarterly internal account reconciliations and manages annual escheatment processing for internal accounts. Executes Quality Control review to ensure accurate documentation and adherence to policies and procedures. Communicates with business lines and account officers as needed for customer support and issue tracking. + Performs pre-scrub and final account analysis routines for all customers that have subscribed to the service. Ensures that documentation and standard operating procedures are in compliance with the most recent updated policy and regulations. Ensures compliance with regulatory requirements. + Trains with team members on daily-weekly-monthly functions i.e. Positive Pay Exception, Corporate-Municipal-Internal Account Reconciliations, ACH segment of Federal Reserve Account Reconciliation, Respondent Banking processing, stop payment requests/reissues/voids for Money Order and Treasurer Checks; as well as changes and rollout of new processes. Maintains proficiency in business line systems, applications, regulations and industry standards. Ensures full compliance with the Bank’s Information Security Policies and Procedures as it relates to the distribution and communication of customer and bank information. + Has technical knowledge and expertise with the Bank’s core deposit system functions as well as ancillary modules pertaining to Account reconciliation. Stay well informed on core system releases and the impact/affect on routine account reconciliation functions and capabilities. Ensures core processing routines are complete and accurate. Escalates issues to manager appropriately. + Perform related and unrelated duties as needed or assigned by Management. Work on special projects i.e. mergers, FDIC, Internal and External audits, BCM maintenance and testing, Process Improvement initiation and management, assists management with Annual User Review, and participate in Operations cross training **Problem solving & decision making** **:** Must exhibit strong critical thinking qualities, balance an independent workload and possess professional written and verbal skills. Consistently demonstrate the ability to balance multiple assignments and priorities. Able to work collaboratively and assist other members of the team as required, solving day to day challenges. Strong organization skills and ability to manage multiple tasks without a loss of efficiency and accuracy. Ability to prioritize tasks with an understanding of essential versus non-essential functions. Performs related and unrelated duties as may be required. **REQUIREMENTS** **:** **Education and Experience** + Bachelor’s degree or related knowledge/skills base gained through experience required + 3-6 years of bank operations experience required + Experience independently managing an efficient workflow **Skills/Knowledge** + Strong knowledge of deposit banking compliance issues and regulations + Superior communication, organizational, writing, and interpersonal skills required + Strong knowledge of Metavante/FIS, Account Reconciliation software and Microsoft Office Suite + High sensitivity to deadlines **Working Conditions** + Standard Office + Some travel may be required between office sites for training, meetings and to foster a greater degree of teamwork. At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law. At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.