Team and Role Introduction:
Lazada Customer Care leverages on a suite of customer-facing products, designed to provide an enhanced customer experience ranging from chatbot, live chat and social media channels.Lazada Chatbots leverage on the technology capabilities of the Alibaba Group's Intelligent Services Platform, with a strong focus on enhancing customer experience using AI. Using AI technologies, our chatbots alleviates huge volume of service demands from our consumers.To meet the increasing demands of daily operations for these seller-facing tools, we need a Product Operations Analyst to provide operational support throughout product development lifecycle and ensuring the success across key products from Lazada's e-commerce solutions.Reporting to the Customer Care Regional Product Operations Seller Chatbot & Helpcenter Lead, the Product Operations Analyst's job is to improve the seller experience and retention.

Responsibilities:
-Become an expert on Lazada inhouse proprietary seller chatbot product
-Apply data analysis techniques to analyze logs and user feedback to improve resolution rate and customer satisfaction of AI products
-Develop and maintain operational processes for all requirements and enhancements.
-Use project management methodologies to manage the product development lifecycle, including planning, execution, monitoring and control
-Collaboration with Seller Experience team to gather new requirements & refine business requirements for new domain enhancements
-Connecting technology, products, operations and other teams to drive for business change