At 3P Heavy Bulky we are constantly innovating to deliver the best possible Customer Experience to the customers buying Heavy Bulky products such as fridges, sofas, and large screen TVs. The SellerFlex program enables Marketplace Selling Partners to offer Retail like high-quality experience whilst Amazon carrier manages end to end transportation. As we scale up this business, we want to create Operations structure to ensure that Selling Partners are well supported to meet Amazon standards so we deliver best in class delivery experience to our customers. In the Operations Manager role, you will work to resolve both short-term operations issues as well as contribute to the long-term vision of the Program.

You will:
- Lead the German SellerFlex operations team
- Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
- Support internal partners, including sales and transportation in resolving complex sellers issues and escalations.
- Monitor operational performance of selling partners and provide coaching/training on operational best practice
- Report on daily, weekly, monthly operational KPIs and projects to senior leadership
- Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance

We are open to hiring candidates to work out of one of the following locations:

Berlin, BE, DEU | Munich, BY, DEU