Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with others by actively communicating and reporting pertinent information and data in a comprehensive manner.Effectively engages key contacts to obtain information that relates to strategic initiatives as highlighted by management.Represents department management at assigned committees, meetings, and other entity-related events to provide contributions or input as required.
SERVICE ESSENTIAL FUNCTIONS
Participates on committees and task forces as assigned, ensuring that critical objectives are clearly understood and action items appropriately delegated. Follows up on action items as necessary to ensure completion of assignments.Coordinates department meetings and events to include scheduling, room assignments, equipment and catering needs. Composes meeting minutes for committees and department meetings as assigned.Conveys information to director and management by assembling and summarizing data. Uses a variety of software applications to create/compose both routine and non-routine management level communications and reports.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Maintains associated paperwork, creates files, and develops effective presentation tools and/or reports for significant activities. Utilizes technology resources to conduct research for assigned projects.Collects relevant data, compiles information for management decisions, and ensures the successful execution of related events/activities using appropriate resources. Reconciles data to determine if actual results are as expected/anticipated.Performs routine administrative tasks contributing to the efficient flow of department operations. Develops reports and other presentation materials for director/management to showcase the need for change as appropriate.
FINANCE ESSENTIAL FUNCTIONS
Maintains and reports key financial and/or operational metrics/processes as directed by management. May assist management in routine financial endeavors such as processing invoices and/or budget activities.Displays self-motivation to independently manage time effectively and prioritize daily tasks. Adheres to organizational guidelines regarding financial issues.Contributes towards meeting department financial targets through optimizing efficiency and other areas according to department specifications. Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSImproves operations by analyzing results and variances, identifies trends, and recommends actions.Seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Must have one of the following: Two years of secretarial, healthcare, medical research, or academic setting experience of which one year must include project coordination OR a Bachelor's degree with no experience License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates ability to analyze problems and develop appropriate solutionsAbility to communicate effectively with multiple staff levelsExcellent time management skills; ability to work effectively with multiple time-critical prioritiesProficient knowledge of Microsoft Office products including Excel and related computer applicationsMust have well-developed organizational skillsAttention to detail with a high priority for timely and accurate informationAbility to work independently, as well as on cross-functional and interdisciplinary teams
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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