OPERATIONS REVIEW SPECIALIST - 73005398 Date: Feb 14, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 846812 Agency: Department of Revenue Working Title: OPERATIONS REVIEW SPECIALIST - 73005398 Pay Plan: Career Service Position Number: 73005398 Salary: $46,668.00 - $63,102.48 / Annually Posting Closing Date: 02/27/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Florida Department of Revenue Child Support Program Operations Review Specialist Tallahassee This is an Internal Agency Advertisement The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) . JOB SUMMARY: This position is responsible for analyzing operational performance and is an excellent fit for self-motivated critical and analytical thinkers. If you enjoy working with data and management, this may be the position for you. Your duties would include: + Analyzing monthly performance, perform trend and comparative analyses to determine reason for performance variations, developing recommendations and solutions and reporting results. + Consulting with management on the development and evaluation of operational plans. + Conferring with, and advising, and/or assisting others in the agency on matters concerning the Child Support Program with emphasis on outcome and output measures. + Participating in pilot programs and other initiatives, ensuring comprehensive and accurate performance and data analysis, and data-based decision making. MINIMUM REQUIREMENTS: + Currently employed with the Florida Department of Revenue. + Two years of experience communicating verbally and in writing with internal and external partners. + Two years of experience facilitating meetings and/or work groups. + *Two years of experience with Microsoft Office Suite to include Excel, Visio, PowerPoint, and WORD. + Two years of experience communicating with customers for the purpose of resolving issues or concerns. SUBSTITUTIONS: + *Education or training using MS Office Suite can substitute for the required experience. Note: If relevant education is used for the required experience request a copy of the transcript when you invite them to the interview. PREFERENCES: + Two or more years of experience making recommendations for process improvements. + One or more years of experience providing guidance and direction on procedures or developing work instructions. + Two or more years of experience working in the Child Support Program. + One or more years of experience teaching, instructing or coaching others SPECIAL NOTES: + This role is not eligible for telework. SALARY: $46,668.00 - $63,102.48. BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Carey Abney, (850) 617-8215,Carey.Abney@floridarevenue.com. SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov . The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32317 Nearest Major Market:Tallahassee