Operations Senior Analyst - AML Refresh Operations - Portuguese Required Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This role is responsible for providing moderately complex research, reporting and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives and over-the-counter derivatives across multiple lines of business. Duties are carried out under general supervision, following established procedures. These individuals may assist more experienced teammates. **Department and Role Overview:** Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Multiple openings available. **Primary responsibilities of the Refresh Analyst will include:** + Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines + Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client. + Liaise with sales/client outreach teams to obtain and validate correct documentation to fulfill refresh requirements + Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met + Ensure all jurisdictional regulatory requirements related to KYC are adhered to + Support business with KYC related queries and requests + Participate in remediation, internal/external Audits + Responsibilities: + Maintains accuracy of client portfolio using internal and external comparison tools + Performs research and conducts moderately complex analyses using established techniques; including transactions that require special handling and/or exception handling + Explores methods to enhance processes, further reduce risks and boost client experience + Partners with colleagues on the trade and sales support teams, as well as external agents + Creates reports; may liaise with internal partners to ensure proper client reporting and assist with regulatory reporting + Escalates potential risks and exposures to manager in a timely manner + May assist in ad-hoc projects, new processes or initiatives requiring coordination among subject matter experts representing multiple product areas or functions **Required Skills:** + Bilingual Spanish required + Two or more years of financial services experience + Excellent verbal and written communications skills + Documented experience performing in a process-oriented production environment that changes periodically + Familiar with MS Office Suite (Excel/Word/Outlook/Access) + **Proven ability to:** + Work in a team environment + Organize work, prioritize tasks and handle multiple assignments simultaneously + Successfully meet tight deadlines while ensuring data accuracy and integrity + Work and execute with minimal supervision or remote management + **Preferred Skills:** + Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required + College degree (Associates or higher) or comparable work experience Skills: • Problem Solving • Strategic Thinking • Teamwork • Presentation Skills • Microsoft PowerPoint • Microsoft Excel • Customer Focus • Collaborating • Time Management • Active Listening • Organization • Relationship Building • Multitasking **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.