The Operations Specialist provides guidance to teammates across the retail insurance organization, and to 3rd party vendors, in order to support firm growth and success. This person will manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.

The following is a summary of the essential functions for this job.  

Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

Serve as subject matter expert for questions related to systems, procedures, workflows, and resources.

Monitor adherence to procedures and standards.

Build and maintain relationships across business units, carriers, vendors, and outsourcing partners.

Support creation of improved efficiencies and cost savings.

Identify line of business challenges, provide support, and follow through to resolution.

Participate in project groups and collaborate with team members.

Provide support to other operations team members as needed.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

College Degree or equivalent education, training and work-related experience. Three years’ experience within the insurance industry

Highly effective written / verbal communication and facilitation skills

Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals.

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications:

Knowledge of insurance specific systems and applications

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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