Description We are offering a contract for a permanent position as a Call Center Representative in Naperville, Illinois. This role is within the banking industry and involves working in a dynamic call center environment, where you will be the primary point of contact for customers. Responsibilities: • Handle a large volume of inbound calls, providing customers with information about their accounts, banking services, transaction details, and support with online banking. • Build and maintain sustainable relationships with customers through open and interactive communication to ensure customer satisfaction. • Accurately and efficiently process customer transactions in compliance with bank regulations. • Adhere to financial compliance policy and maintain customer confidentiality at all times. • Participate in continuous learning and improvement through training sessions. • Collaborate with team members and communicate relevant information to management when necessary. • Utilize CRM software, databases, and other tools appropriately to record customer feedback and ensure efficient resolution of queries. • Stay updated on bank products, services, and promotional offerings to provide appropriate solutions to customers. • Comply with all applicable regulatory requirements, demonstrating a strong understanding of compliance and auditing procedures. • Exhibit excellent communication and multitasking skills, effectively managing high-pressure situations. Benefits available to contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k)plan. Visit roberthalf.gobenefits.net for more information. Requirements • Position: Call Center Representative Experience: • At least 1 year of experience in a call center environment Skills: • Proficiency in using Customer Relationship Management (CRM) software • Competence in Data Processing • Familiarity with 'About Time' software • Experience in Auditing • Proficiency in Check Processing • Excellent Communication skills • Understanding of Compliance regulations in a call center setting • Expertise in Call Center Customer Service • Knowledge of standard Call Center operations • Familiarity with Call Center Metrics • Experience in handling Inbound Call Center operations Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .