POSITION PURPOSE 

 

The Operations Specialist is a critical team member on Grand Living's Management team who champions a relentless focus on hospitality at each community, develops leaders through ongoing coaching, mentorship, and support, and collaborates on the analysis of operational processes with Grand Living’s executive team. The Operations Specialist will also play a significant role in supporting – through the provision of leadership – specific communities during start-up, stabilization, or times of transition.

Note: Although Grand Living Management's headquarters is in Minneapolis, MN an Operations Specialist should expect to travel up to 100% of the time, and thus, may reside in any area that: a) is within 30 minutes of driving distance to one of Grand Living’s communities and b) provides convenient access to a national airport.

 

RESPONSIBILITIES

 

Overall, the Operations Specialist’s responsibilities will be focused on the following:

Operations Support:

Partnering with Executive Directors to ensure that Grand Living's Vision and The Sterling Touch® program are alive and well within the communities that are open and operating. Provide support to each community’s management team by assisting with the implementation of daily operational tasks across multiple departments, including administration, health and wellness, culinary, environmental services, and maintenance. Collaborate effectively with Grand Living peers in each discipline to bring communities to their highest level of success. Ensure that the communities are always maintained to Grand Living’s physical plant standards. Lead or assist on special assignments, including serving as highest level local leader in the absence of an Executive Director at any Grand Living community as required. 

Pre-Opening Support:

Support new community startups by leading the teams and playing a role in identifying and developing new talent for Grand Living to ensure long-term success.

Sales Support:

Work with Grand Living Management’s sales team and the local Executive Directors to ensure a continued fill of each community to achieve stability and budgeted goals. Establish and maintain proactive partnerships throughout the larger community for the purpose of ensuring aggressive census fill up in new communities and maintaining census standards at mature communities. Continuously seek out business growth opportunities at existing as well as new locations.

Leadership, Training, and Mentorship:

Oversee, mentor, train and assist new Executive Directors during the pre-opening phase, while under construction, and once open and operating. This includes, but is not limited to, supporting them in building relationships within the local community for future networking, ensuring licensure applications and policies and procedures for said applications are complete. Providing training on budgets to Executive Directors and familiarization with the best practices for monitoring and managing, utilizing optimal staffing patterns, effective procedures, and software used by the company, etc. Build high-performing community teams while fostering a collaborative approach. Plan for the team's professional development to achieve a world class team executing at peak performance, resulting in staff retention and preferred employer status. Coach Executive Directors and members of their team in effectively fulfilling their responsibilities. Actively participate in industry groups/associations and lobby appropriate officials at both local and state levels. Be an industry leader in the Region. Provide leadership for each community in the implementation and continued promotion and adherence to Grand Living’s signature programs: The Sterling Touch® customer service that was created in concert with former executives of The Ritz-Carlton Hotel Company defining the way team members conduct themselves in serving to our residents. FACETS® is Grand Living's collection of life-enriching experiences, as part of the universal dimensions of well-being, including extensive opportunities to focus on social life, health and wellness, lifelong learning, legacy and spirituality. Branded programs within FACETS® include Bravo® music program, Grand Patriots® (focuses on veterans and first responders), and Grand Perspectives® (promoting friendship and mentorship between generations). Luminations® Entering Their World memory care builds upon each resident's unique life story. There are two distinct neighborhoods, Monarch Lane (mixed gender) and Lavender Lane, (Female only) In Grand Taste® is the cuisine standard at Grand Living. Everything is made from scratch, fresh herbs and produce and served in multiple dining venues.

Data Management & Reporting:

Assist with the collection, tracking, and analysis of operational data, including staffing, budgets, supply usage, and resident satisfaction. Provide regular reports and recommendations to senior leadership based on performance metrics. Ensure each community attains both outstanding operational and financial performance, while living up to the standard of delivery on our promise to provide FIRST CLASS HAPPINESS®.

Regulatory Compliance:

Ensure that all activities and operations are conducted in compliance with local, state and federal regulations and laws. Stay current with local and national industry trends and regulations. 

 

QUALIFICATIONS

 

Education and Experience:

Must have successful experience maintaining a high-end hospitality culture with a genuine love and passion for seniors. Bachelor’s degree in business administration or a related field. Master’s degree, preferred. Ten (10) or more years of experience with demonstrated leadership managing successful senior living communities. Experience in communities serving independent living and/or assisted living and memory care residents. Entrepreneurial business perspective. Proven understanding of healthcare operations, regulations, and compliance requirements. Excellent organizational, problem-solving, and time-management skills. Well-developed oral and written communication skills. Ability to articulate and persuade. An open personal style with qualities of honesty, integrity and high ethical standards. Creative and innovative critical thinking skills. Experience in development and new building pre-opening start-up a plus.  Ability to handle sensitive information with confidentiality and professionalism.

Other:

Fully remote based in Florida or Texas. Must be able to travel up to 100% of the time.

 

BENEFITS

 

We offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution (100% vesting at 12 months of service), 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP). 

 

EQUAL EMPLOYMENT OPPORTUNITY 

 

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.