Job Summary

The Brokerage LTL Operations Coordinator communicates daily with inside sales, operations, and carriers to ensure all shipments are traced, and carrier and customer invoices are approved in a timely manner. In addition to working closely with the members of the inside sales and operations teams to provide outstanding service level and specialized support; the LTL Operations Specialist interfaces with various web- based systems to monitor and resolve customer-related service and billing issues. The ideal candidate for this position is highly organized and possesses strong analytical and problem-solving skills. Applicants must exhibit the ability to manage multiple tasks while maintaining a can-do attitude and team player spirit. The LTL Operations Specialist must demonstrate a professional demeanor, excellent communication skills and the ability to communicate with all levels of management relating to customer service, transportation and logistics.

Essential Job Functions

•    Provide excellent support to our LTL Brokerage inside sales and operations teams; serves as a liaison between carrier customer service and inside sales/ops team members
•    Escalates and assists team members about order issues as required, including but not limited to missed pickups/deliveries, delivery exceptions and OS&D
•    Organize and consolidate workload to complete efficiently and effectively
•    Identifies and owns carrier invoice audit; resolves shipment and billing issues with carriers, follows through to resolution
•    Responsible for customer invoice review and billing
•    Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Qualifications

•    Bachelor degree preferred, High school diploma required
•    Experience in the transportation industry is preferred but not required
•    Able to multi-task, with a high attention for detail
•    Able to problem solve and use analytical skills is a must
•    Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers and team members in a manner that consistently produces results
•    Excellent verbal and written communication skills
•    Working knowledge of various Microsoft Office products including, but not limited to Excel and Word