Job Description: 

As an Operations Specialist, you will support energy efficiency projects and interact with a team of professionals by providing CCS and account management support, developing innovative reporting and analysis, and identifying business opportunities across various support functions. This position will provide an opportunity for you to apply your academic knowledge, gain exposure to major projects, and build content knowledge and consulting skills. You should have the unique combination of interpersonal and analytical skill that will make you a critical member of our team from the day you arrive. We place a premium on creativity, an ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction. 

Key Responsibilities: 

Work as part of a team on the execution of energy efficiency programs for utility clients  

Create and maintain spreadsheets and databases for internal & external program performance forecasting, tracking, and reporting  

Create monthly daily/weekly/monthly reports for management on key findings and assessments 

Analyze real-time and historical data and create reports with recommendations to identify business opportunities 

Support various tools within the CCS organization, including SharePoint, CRM, and LiveChat 

Assist in preparation of internal and client presentations  

Other duties as required to support our work nationally and provide direct support to leadership as needed  

 

Qualifications 

Bachelor’s Degree plus 2+ years of experience working with data sets or analyzing market trends 

OR  

HS Diploma and 4+ years of experience working with data sets or analyzing market trends  

2+ years working with Microsoft Excel (Pref Pivot tables and macro experience)  

 

Preferred Skills/Experience: 

1-2 years of energy efficiency-related work, internships, or other experience  

Strength in data analytics  

Excellent verbal, interpersonal, and written communication skills  

Some Power BI experience is ideal 

Required Skill Sets and Abilities: 

Strong communication skills, both written and oral, required. 

Ability to display high energy level, positive attitude, and enthusiasm for the program while working with team members, customers and other program participants. 

Ability to define problems, collect data, establish facts and draw conclusions  

Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions  

Excellent attention to detail  

Accurate, yet meets deadlines and established daily performance goals  

Ability to work independently and with others  

Strong organizational and analytical skills  

Strong analytical, problem solving, and decision-making capabilities required. 

Team player with the ability to work in a fast-paced environment. 

Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required. 

Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required. 

Takes pride in own ability to positively make a difference in the lives of program participants. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. 

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$45,557.00 - $77,448.00

Pennsylvania Remote Office (PA99)