Description Are you a proactive and detail-oriented professional with a passion for driving operational excellence? Robert Half is searching for a highly organized Operations Specialist to join a local and dynamic team. In this role, you’ll play a key part in ensuring the seamless execution of operational processes, providing vital support to cross-functional teams, and contributing to the overall success of the organization. If you thrive in a fast-paced environment, enjoy solving challenges, and are committed to delivering outstanding results, we want to hear from you! Responsibilities: + Serve as the primary point of contact for service technicians, offering dispatch assistance and facilitating optimal routing of service calls. + Support the scheduling of service appointments to maximize technician efficiency and enhance customer satisfaction. + Maintain clear and effective communication with technicians, addressing inquiries and providing timely updates as needed. + Answer incoming calls, addressing customer inquiries and concerns with a professional and prompt approach, reflecting strong communication skills. + Step in during Customer Service Representative (CSR) absences, covering core duties to ensure seamless operations and consistent service. + Conduct thorough reviews and audits of service invoices to confirm accuracy in service details, labor, and pricing. + Ensure that invoiced charges correspond to the services provided, working to resolve any discrepancies with appropriate stakeholders. + Provide flexible, ad hoc support to address evolving business needs, including assisting with tasks across multiple departments. + Foster a collaborative, team-oriented culture by serving as a dependable resource for cross-functional initiatives. Requirements Qualifications: + Exceptional organizational and multitasking skills, with strong attention to detail. + Experience in the HVAC, heating, cooling, or electrical industries is preferred but not required. + Outstanding customer service skills, with excellent verbal and written communication abilities. + Demonstrated ability to thrive in a fast-paced environment and effectively manage shifting priorities. + Proficiency with standard office software (e.g., Microsoft Office Suite) and the ability to learn new technologies quickly. + Motivated self-starter with a proactive mindset and a willingness to take on additional responsibilities as needed. We're looking for driven and resourceful professionals who are ready to make an impact. If you’re passionate about optimizing processes, collaborating with dynamic teams, and contributing to organizational success, we can’t wait to hear from you. Take the next step in your career today and apply online! TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .