Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. However, please note that a hybrid schedule will only be available after the training/introductory period. The Cash Application Operations Specialist will work in the Cash Application Department supporting the Commercial Services Operations function. Candidate will be responsible for accurate posting, reconciliation and application of customer payments. This position will analyze remittance instructions and make informed decisions to ensure client and customer accounts are appropriately adjusted. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business Responsibilities Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Compose professional emails to internal and external customers Contact customers and clients via email or phone regarding missing remittance information Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Review payment and remittance instructions and apply to appropriate customer and client accounts and invoices Identify and reconcile payment differences, post short/over payments, deductions, on account and partial payments and appropriately code all reconciling transactions Research online history for payments of missing invoices and prior chargebacks and post applicable transactions Utilize excel spreadsheets to assist with cash reconciliation and to support transactions Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system. Utilize shared mailboxes and customer web portals to identify and retrieve remittance details Utilize report archive system (Document Direct) and Client Information System (CIS) to extract receivable and remittance information to assist with payment application/reconciliation Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. Work in a team environment, contributing to team goals and meeting obligations and commitments Qualifications High School Diploma or GED and 1 years of experience in Clerical or administrative Additional Preferred Qualifications Exceptional analytical and problem solving skills Excellent time management skills and proven ability to hit deadlines Demonstrated initiative and strong decision making skills Excellent verbal and written communication skills Ability to work and interact with all departments throughout the organization Thrive in a fast paced environment while continually maintaining a positive attitude and promoting teamwork across all departments Courses in accounting preferred (past job experience acceptable) Must be versatile and willing to cross-train and assist others as needed Proficient in Word, Excel and Outlook First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.