This position is responsible for completing complex research on client accounts; is responsible for resolving bill payment edits and data, calculating and tracking billing discrepancies, in addition to working closely with other team members, vendors, and some direct client communication. Using multiple systems, the role resolves pre-identified errors and sends consolidated bills to payment 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/  

Searching each account for any payment inconsistencies or errors including, but not limited to: 

One-time charges, miscellaneous edits, re-evaluate edits, deposits, etc. 

Overlap (Rebill Edits) 

Post consolidation reviews 

Resolve exceptions on electronic file invoices 

Collaborating with vendors to investigate and resolve: 

Potential water leaks 

Cost and consumption edits 

Collaborating with vendors to investigate and resolve urgent disconnection notices, including, but not limited to: 

Requesting extensions to protect accounts from negative action 

Obtain any missing invoicing 

Update/correct data as needed 

Confirmation of payment settlement 

Process urgent payment to secure safety from disconnection 

Maintain accurate general ledger coding allocations, vendor codes and any other file related data 

Perform manual consolidations as needed 

Responsible for account and site creation as requested by clients 

Perform FBI uploads 

Ensure that follow-up, email, and correspondence are completed in a timely manner. 

Follow standard operating procedures within these tasks 

Perform other duties as assigned. 

QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other 

Education/ Certifications/ Experience 

High School Diploma or equivalent required 

Requires 2+ years of clerical and/or customer related work experience 

Basic understanding of general ledger coding and account set up preferred  

Other combinations of experience/education may be considered  

May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements 

Competencies/ Skills/ Abilities 

Must have excellent phone skills and customer service 

Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow) 

Must be able to organize, prioritize, and use time management tools  

Ability to demonstrate basic mathematical aptitude 

Must have basic problem-solving abilities  

Must be a team player, dependable and have a sense of ownership   

Must be able to adapt to change easily 

Ability to be proactive in order to provide superior service to clients 

Basic understanding of ENGIE Impact services and offerings  

Basic understanding of client accrual files and reporting 

Strong verbal, written and interpersonal skills. 

Other 

Passion to drive Engie Impact’s mission and values 

WORK ENVIRONMENT: 

Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week  

Health & Safety Working Requirements  

Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station) 

Adjustable ergonomic chair 

Proper Lighting 

Heating, air conditioning and ventilation to create a comfortable environment 

Appropriate internet and bandwidth to conduct business 

Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees 

As a global organization, attending meetings and events during early mornings and evenings may be required 

REQUIRED PHYSICAL ACTIVITIES: 

Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed. 

Visual Acuity: Ability to view computer screens and read documents for extended periods. 

Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment. 

Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing. 

Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings. 

Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace. 

Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds. 

Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment. 

Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

 

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

The pay range for this job is $14.28-$24.14, however all offers will be in compliance based on state minimum wage requirements.

 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.