Job Title: Operations Specialist Job Summary: As the Operations Specialist, your primary role is to establish and optimize operational processes for Upward Title in Washington, a new market for the company. You will be instrumental in developing and implementing efficient workflows, ensuring compliance with state regulations, and leveraging technology to enhance overall operational effectiveness. Your primary focus will be on setting up and standardizing processes at the branch level, ensuring proper workflow with the National Operations Center. Key Responsibilities: · Process Design: Develop the company operational processes to optimize efficiency of the escrow assistants and closers in customer-facing roles. Collaborate with National Operations Center to develop and integrate a standardized workflow between NOC and the branches. · Technology Setup: Support technology in the development and optimization of our systems for Washington state. Optimize document libraries and templates for Washington state operations. · Training and Documentation: Provide guidance, training, and support to national teams on Washington state procedures and norms to ensure a high level of team performance. Maintain thorough documentation of operational procedures and updates. · Collaboration with Stakeholders: Work closely with cross-functional teams, including sales and customer service, to integrate process improvements that enhance customer satisfaction. Implement strategies to enhance customer satisfaction and maintain strong client relationships. Qualifications: · Minimum of 3 years of experience in operations preferably in the real estate or title industry. · Proven track record of successfully implementing process improvements and optimizing workflows. · Strong analytical skills with the ability to identify areas for improvement and develop effective solutions. · Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. · Proficiency in using technology platforms and tools to enhance operational efficiency. · Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment. · Knowledge of industry regulations and compliance requirements at the WA state and local level. Upward Title and Closing is a full-service title and settlement company providing real estate brokers the opportunity to grow their business – delivering a transparent, stress-free closing experience to agents and clients alike. Every time. Anywhere Real Estate Inc. (http://www.anywhere.re/)  (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.  Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.  With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. **At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry.** We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. **We pursue talent** – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value diversity** – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de\_Anywhere%20CSR%20Report%202022.pdf) . You’ll find our commitment to diversity reflected in our achievements: + Recognized as one of the World’s Most Ethical Companies since 2011. + Anywhere has also been designated a Great Place to Work since 2019. + Recognized by Fortune as one of America’s Most Innovative Companies. + Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies. With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us. EEO Statement: EOE including disability/veteran.