Job Description

Ingram Content Group (ICG) is hiring an Operations Supervisor to support our Distribution team in Jackson, TN.  The Operations Supervisor ensures the efficient operation of shift(s) and/or department(s) in a warehouse distribution environment.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and warehouse facilities function at maximum efficiency.   Safety is a core value in our distribution environment.  We emphasize this through training, education, and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

Monday-Friday 3:30pm-Midnight (overtime as needed)

What You’ll Need:

HS Diploma or GED3 years’ experience in a fast paced, high-volume warehouse or related industry environment2 + years of leadership experience6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Preferred Skills:

Proven ability to adapt quickly in a fast-paced environment.Strong knowledge and hands-on experience across multiple distribution operations, including inbound, outbound, and inventory management.Self-motivated and independently driven to achieve goals and solve problems.Collaborative team player with the ability to build and maintain strong relationships with team members, supervisors, and other departments.Demonstrated ability to maintain high morale and foster a positive workplace culture.

What You’ll Do:

Identify, organize, plan and allocate resourcesAcquire and analyze relevant information about shift performance indicatorsIdentify issues/processes that deviate from standards and take necessary actionEngage associates assigned to the areaMaintain appropriate Payroll records, including daily input in KRONOSProvide input into Operations related status reports and use standardized reportsInterview and select associates for hire and/or promotionTrain or oversee the training of newly hired associatesConduct or oversee process update training of all associates as changes are implementedAnalyze staffing needs and delegate work based on volume requirements in assigned departments.Issue progressive counseling (up to including termination) to associates for performance below minimum expectations

Additional Information

Perks/Benefits:

Work in an AIR-CONDITIONED production environment!A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.15 vacation days & 12 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistant programs, Group Legal, & moreEncouraged continued education with our tuition reimbursement programFinancial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the yearCasual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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