C.H. Robinson is seeking a Supervisor Operations to lead a team of talented local and virtual operations employees. In this role, you will drive efficiency and productivity by managing daily workflows, monitoring performance, and spearheading continuous improvement initiatives. You'll play a key role in shaping team development, fostering a culture of open communication, and implementing innovative solutions that enhance our operations. With opportunities to mentor and develop talent, you'll be at the forefront of creating a dynamic and inclusive work environment. Apply today and continue to advance your career with a company committed to excellence and growth.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Flexibility is available as needed. Apply today and experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

*The internal deadline to apply is 4:00pm CT on 6/21

Responsibilities:

Outline employee role accountabilities, delegate work, and monitor results to ensure productivity, quality, efficiency, and service objectives

Communicate operations objectives, performance metrics, and operational activities clearly to keep employees informed

Prepare operational performance reports to provide insights to stakeholders related to production, expense, and service quality results and take action to improve results as necessary

Optimize daily workflow, monitor work, and assess operational processes for improvement opportunities

Drive change management and employee adoption of new tools, technology, and processes with next-level leaders

Define staffing levels and work schedules, managing work hours and overtime costs

Conduct regular check-ins and annual performance reviews, supporting personal and professional development needs and annual merit and equity programs to align compensation with performance

Participate in recruitment, selection, promotion, and alignment of diverse talent

Encourage employee feedback and work with managers to foster a culture of open communication and continuous improvement

Act as an escalation point for exceptions and problem resolution, ensuring compliance with policies and procedures

Required Qualifications:

High School Diploma or GED

Minimum 3 years of customer service in a call center or operations environment

Preferred Qualifications:

Bachelor’s degree from an accredited college or university

Logistics industry experience

Previous Supervisor experience

Previous customer service experience

Site Specific:  Previous experience in a C.H. Robison Lead Operations Coordinator or Operations Mentor role

Knowledge of C.H. Robinson’s services

Previous experience working on projects and initiatives with individuals outside of peer group

Proficient in Microsoft Office Suite of programs

Ability to build, manage and foster a team-oriented environment

Ability to foster a collaborative and adaptive teamwork and communication style

Strong written and verbal communication skills with the ability to effectively communicate to both internal and external audiences

Ability to understand performance and financial metrics

Demonstrate strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities

Embraces change and employs a continuous improvement approach to their work

Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.