Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the Cambria Hotel Pittsburgh Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Pittsburgh Downtown with Pyramid Hotel Group can mean for you! Overview Mission of the Role: The Operations Supervisor supports the Cambria Hotel of Pittsburgh’s Mission, Values and Goals. The Operations Supervisor is responsible for providing a positive work environment for all employees, the highest quality guest service and product. The Operations Supervisor is responsible for supporting the General Manager in overseeing operational aspects of property and will be assigned specific responsibilities as needed. The ideal incumbent will have a passion for hospitality and seek to develop their skillset into a management role. Essential Job Functions: • Ensure all staff support Cambria Hotel Pittsburgh Mission, Values and Goals. • Ensure all property policies and procedures are fully implemented in all departments, including but not limited to Standard Operating Procedures, Safety and Emergency and as outlined in the company’s Policies and Procedures Manual, People and Culture Procedures and Employee Handbook. • Act as a liaison between the front desk, housekeeping, food & beverage, maintenance, and seasonal staff, communicating relevant information to the staff as needed • Work with General Manager to establish, monitor and analyze seasonal programs and budget • Supports the creation and implements seasonal programmatic policies and procedures. • In collaboration with Human Resources, develop and conducts customer service training for all employees • Covers shifts as needed • Other duties as assigned Qualifications • Strong interpersonal and communications skills, both verbal and written • 2-3 years of customer service experience • Punctuality and regular and reliable attendance • Computer knowledge in Windows environment as well as prior experience with various PMS and POS systems • Proven ability to provide high quality customer service • Ability to multi-task, works independently and with a team, and performs detail-oriented functions • Ability to problem-solve and make key decisions • Team leader/player • Availability to work some evenings, weekends and holidays as job dictates • Professional and enthusiastic attitude • Ability to problem-solve, and make key decisions • College or university program certificate in hospitality/fitness or related training preferred