Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries. In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...
The Operations Supervisor is a hands-on role that will have ownership of managing, hiring, training and managing of production workers and transport operations, along with plant responsibilities. Management and performance monitoring of company drivers, dispatch employees, and vehicle fleet are the primary responsibilities of this position. Responsibilities and DutiesPlant operation, plant maintenance and leadership of shift crew; physically on the floor leading by exampleCompile and monitor site operations metrics and KPI’s, and provide analysis and feedback to managers and supervisorsTroubleshooting and problem solving as directed, and have the ability to provide practical solutions in the workplaceManagement of specific projects, such as, but not limited to: process mapping for the flow of the WashSmart, developing layered audits, and the implementation of 5S.Occasional coverage to Lead Hand roles in order to ensure business continuity Coordinate internal communication forums, such as “Tailgate Meetings” and Safety Committee MeetingsMonitor plant equipment and make minor repairs when possibleTraining, and developing of all plant floor personnel including but not limited to production associateOrganization of staff and resources are effectively utilizedStrong team performance is cultivated to achieve equipment delivery on time and to budgetEnsure all staff required for transport and plant are appropriately trained and motivatedSupervise the activities of the transportation department including the directing, advising, and managing of direct and indirect employees to ensure strong team member performanceEstablish performance expectations, monitor against expectations, and provide necessary feedback to team members to enhance their growth in position and promotional opportunitiesRecommend the hiring, promotion, and discharge of team members within the scope of responsibilityMonitor workloads placed on drivers by dispatch to ensure they are achievable and align with service commitments to customersPerform regular driver ride-a-longs to assess and monitor performance and gauge customer feedbackProvide coverage for routes should a driver call in sick. Address team member and customer complaints, such as, damaged items, driver performance, shipment delays, by conducting a thorough investigation, completing required documentation, and providing a timely resolutionUsing RPRA app, Geotab to Track and monitor driver activity, such as driver hours, excessive stop times, CVOR performance, etc.Responsible for oversight of vacation and sick time coverage for all driver routes to ensure business continuityEnsure the dispatch department is seamlessly integrated into the entire transportation system always striving for maximum route efficiency and productivityCoordinates route schedules for maximum efficiency and meeting customer requirementsOversee the debrief session feedback between dispatch and drivers to identify issues, leads, and trends to assist with solving customer service issuesImplement, monitor and maintain Key Performance Indicators (KPI) measuresPrepare reports for management as instructedProvides for team member safety by promoting safe work practices, monitoring compliance with EHS policies, and minimizing physical hazards to ensure an overall safe work environmentEnsure minimal errors are made and high quality of customer service is deliveredReduce overtime/manage accurate head count and performanceCreate cost saving initiativesPerform other duties as required by managementRequirements and Skills5+ years of leadership experience within a similar operations and/or production fieldSmith Defensive Driving Training is an asset. Degree in Operations Management or related fieldValid Class AZ or DZ Commercial Driver’s License with driving experience deemed an asset and knowledge to safely load and properly block, brace, and secure cargoStrong knowledge of MTO/DOT vehicle and hours of service regulations, and commercial drivers log book requirementsExperience in leading and managing small / medium sized work teamsAbility to work in a fast paced, dynamic medium sized businessA proactive, positive and “can do” attitude with a hand on approachExcellent communication skills, both oral and writtenBe a goal driven and results oriented person$70,000 - $80,000 a yearDaniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.