Position:  Operations Supervisor Coach Charter
Department:  Commercial Services
Location:  6970 S 6th Street Oak Creek, WI

Position Summary:

The Operations Supervisor will assist the Operations Manager with administrative and operational activities for the Commercial Services division; this will include recruitment, assisting with the dispatch staff, overseeing the vehicle fleet, ensuring the business remains in compliance with federal, state, and Department of Transportation (DOT) requirements regarding safety, and working closely with the sales team to understand and deliver on customer expectations. 

 

Essential Duties and Responsibilities

 Dispatch CoordinationWork with dispatch team to review and support the assignment of trips to drivers.Work with dispatch to ensure sure that trips are covered every day.Develop a clear process on scheduling multiday trips that require transfers.Ensure that the drivers check in on time.          Actively participate in recruiting activities such as promoting and communicating open positions to help fill the candidate funnel.  Assist with interviewing when necessary.Work with sales group in taking, updating and organizing reservations in multiple software applications.Develop and Grow Charter Opportunities with Sales Team Coordinate and attend various customer meetings as needed.Develop relationships with area customer representatives.Understand and develop plan for corporate and school charter trips. Communicate regularly with drivers to confirm routing allow for on-time pickups.Coordinate with the Operations Manager to create dispatch and porter schedules.Occasionally generate program reports (using Microsoft Office technology or Internal Transportation applications).Process changes / update to trips, comply with Federal and State DOT requirements, organize paperwork and filling, maintain records and logs.

Working Relationships

Operations Supervisor Coach Charter – Commercial Services reports directly to the Operations Manager – Commercial Services.  This position does not have any direct management responsibility; however, will have indirect responsibility for Commercial services dispatch team.  This position is required to work closely with Motorcoach, Minicoach, and Black Car drivers. Additionally, this position will have frequent interaction with customers.

Physical Demands

Work is frequently preformed in an office environment with occasional exposure to outdoor environments including temperature variations, precipitation, and wind.  Position may require occasional exposure to odors such as exhaust.   Position requires frequent verbal communication either in person or by telephone.

Mental Demands

Work entails above average mental demands.  Duties involve handling multiple and changing priorities.  Must be able to maintain calm composure during stressful and fast-paced situations.  Some duties are highly stressful such as dealing with customer complaints and employee concerns.  Some duties require close attention to detail, such as reading customer contracts.   Must be able to remain professional in a high-profile environment.

Skill and Knowledge Requirements

Excellent verbal and written communication skillsExcellent interpersonal skills, ability to maintain composure when dealing with difficult situationsDetail orientatedProficient with Microsoft Office and/or related software

Education Requirements

Associate Degree in related industry or equivalent work experience, preferred

Experience Requirements 

Initiative:        Demonstrates initiative to pursue work with energy in order to achieve resultsAdaptability:  Easily responds to expected or unexpected changes and adjusts plans accordinglyCustomer Focused:  Follows through on activities to meet or exceed customer expectationsProblem-Solving:        Uses critical thinking skills to break down problems into different parts to develop solutions.                Safety Focus:  Being aware of conditions and circumstances that affect one's own safety and the safety of others and takes appropriate action to correct unsafe conditions.Motivating Others:  Uses Influence skills to guides other to accomplish work objectives.   Strong Interpersonal Skills: Experienced in mediation and conflict resolution processes. An attentive listener who is understanding, empathetic, and personable to employees.2-3 years in a dispatching or customer service role in the transportation industryCDL preferred

*This job description is a summary of the typical functions of the job and not a comprehensive list of all possible duties.  Other responsibilities and duties, which are not included in this description, may be assigned to the job incumbent.