Support the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.  

Reports to: EHS & Operations In-Store Lead / Store Manager 


This role will: 
•    Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence


 Key Responsibilities: 

Sales & Customer Experience 

•    Print POS tickets to support Primark’s Pricing policy
•    Assist with inputting price adjustments on system
•    Print units per hour measures for tills when needed to support Till Team Manager’s understanding of resource requirements and effectiveness 
•    Support with customer queries with a view to resolving them in line with our customer promise


People 

•    Act as the point of contact in-store for Operations and EHS queries 
•    Actively cascade any Operations and EHS topics that arise to the store team
•    Promote compliance to Operations and EHS policies and procedures 
•    Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required 
•    Listen and communicate effectively as part of a successful store team 
•    Demonstrate trust and mutual respect in all interactions with the store team
•    Support with EHS training for new starters and refresher training for Retail Assistants when required


Operations / Cost Control

•    Support the store management team to deliver operational excellence throughout the store and in line with ‘The Way We Work’ manual
•    Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines  
•    Support with EHS activities in accordance with local guidelines
•    Review DAN/WAN communications and action Operations and EHS tasks 
•    Understand and adhere to GDPR policies and procedures
•    Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)
•    Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes
•    Support store management team by completing relevant contractor management paperwork
•    Assist with reporting and resolving any technology repairs in a timely manner 
•    Manage the lost property (non-valuable) process 
•    Complete stationery orders for the store
•    Order shop floor goods (not for resale)
•    Support with routine self audits 
•    Order PPE to maintain sufficient stock of supplies for a safe working environment
•    Check First Aid kits are stocked with relevant materials / supplies


Skills & Experience

•    Desire to provide great colleague & customer experience
•    Great people skills with an ability to build and maintain credible working relationships with colleagues
•    Ability to effectively communicate, guide and support colleagues
•    Planning and organisation skills with strong attention to detail 
•    Administrative and computer skills
•    Positive, proactive and self-motivated