operations support. + columbus , ohio + posted 7 days ago **job details** summary + $22.21 - $22.22 per hour + temporary + bachelor degree + category management occupations + referenceAB_4643026 job details Are you passionate about delivering exceptional client service and have a strong understanding of retirement accounts? Our client is seeking a dedicated Operations Support Specialist to join the Retirement Services Team within their Service Network. This role offers an exciting opportunity to assist financial advisors and branch employees with IRA and retirement account inquiries, ensuring a seamless experience for all clients. Key Responsibilities: + Deliver world-class service by building and maintaining effective relationships with financial advisors and branch staff. + Respond to a wide range of inquiries related to retirement accounts, including products, contribution/distribution procedures, and retirement tax. + Utilize internal and external tools to provide accurate information and resolve issues efficiently. + Route processing requests to the correct teams and escalate inquiries for further research when needed. salary: $22.21 - $22.22 per hour shift: First work hours: 8 AM - 5 PM education: Bachelors Responsibilities + Establish and maintain effective relationships in order to deliver world class service to our clients. Handle incoming phone calls from financial advisors and branch employees related to Retirement Services. + Utilize various internal and external resources and tools to provide information and resolve issues. + Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research. + Meet team and department service goals as established by MSSN management. Skills + Operations + Customer support + Office Support Qualifications + Years of experience: 2 years + Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. **get in touch** we are here to help you with your questions. NW **noah williams** + noah.williams@randstadusa.com