Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose PRIMARY PURPOSE OF POSITION Follows up with customers on contracts, email inquiries, requests and surveys. Coordinates with customers on job statuses which may include utility permits, certificate statuses and related billing activities. Supports requests for BGE services. Assists with documentation and/or data input in BGE systems. May coordinate with other BGE departments in support of customer-related work. May be required to perform other job-related duties as assigned. Required to work rotational storm duty responsibilities. Primary Duties PRIMARY DUTIES AND ACCOUNTABILITIES Job Scope Minimum Qualifications MINIMUM QUALIFICATIONS Knowledge: Basic knowledge of distribution systems, BGE systems, work procedures, customer-related work. Skills/Abilities: Demonstrated ability to perform a variety of administrative functions according to established procedures. Demonstrated ability to communicate effectively. Ability to operate a personal computer. Education/Experience: At least two years of related work experience or equivalent combination of formal education/training and experience. Preferred Qualifications PREFERRED QUALIFICATIONS Benefits Hourly wage will vary based on a candidate's skills, qualifications, experience, and other factors: USD $29.34/Hr. - USD $35.67/Hr. 401(k) match and annual company contribution Medical, Dental and Vision Insurance Life and disability insurance Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position) Long Term Incentive Plan for eligible positions Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement Referral bonus program And much more