Job Description

Earn $52,000 - $57,000 / year working in our Oklahoma City office!

Benefits

Health Insurance Dental Insurance Vision Insurance 401K program with Company match Employee Assistance Program Prescription Drug Discounts Employee Discounts, and more!

Summary

The Operations Support Center Manager is responsible for enhancing employee engagement, improving operational efficiency, and delivering high-quality service execution. Acting as a strategic partner to regional and senior leadership, the Operations Support Center manager will lead a team of 20+ Operations Support Center Specialists across eight regions. The Operations Support Center Manager will also ensure seamless implementation of Company objectives, foster a productive workforce, and support administrative functions for senior leadership.

Essential Duties

Supervise, mentor, and train team members to achieve professional growth and performance goals Manage the missing in action process and other corrective actions to address merchandiser employee performance concerns Oversee team operations, ensuring alignment with company objectives and address performance gaps Analyze operational and performance data to identify inefficiencies and implement improvements by optimizing coverage and ensuring efficient resource allocation Deliver measurable enhancements in employee satisfaction, service delivery, and operational efficiency Conduct regular audits of work orders, photos, and project reports to ensure compliance with quality standards, while resolving issues promptly Act as the primary escalation point for technology, project execution, and communication challenges Collaborate with senior leaders on strategic planning and alignment with Company goals Drive new business initiatives, ensuring team readiness and seamless execution Other tasks and duties that may arise to meet Driveline’s business needs

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong knowledge of Microsoft Office including Outlook, Excel, Word, and web-based reporting Strong analytical and problem-solving skills, with expertise in interpreting data to guide decision making Demonstrated ability to manage priorities and drive results in a fast-paced, dynamic environment Excellent communication and collaboration abilities, with a history of working effectively with senior leadership Ability to accept change with flexibility

Education and Experience Requirements

High School Diploma or equivalent required Familiarity with retail merchandising operations, including onboarding, territory management, and quality assurance preferred