**Job Title** Operations Support Coordinator **Job Description Summary** The Operations Support Coordinator works within a North American team of administrators providing administrative support to multiple direct service delivery account teams. The Operations Support teams provide administrative support across a spectrum of tasks and systems, from employee data within Workday, payroll & timekeeping, expense management to accurate invoices to our clients. **Job Description** **Tasks & Responsibilities** Responsible for providing regional management team with direct transactional assistance in the company’s business automation tools and processes. Ensure regional compliance with C&W Services technology and business process infrastructure. Scope of business tools supported include, but not limited to: + JDE Work Order Management (WOM) + Microsoft Office Business tools (Teams, Outlook, Excel) + Workday/Employee and Organizational data + Kronos/Timekeeping + Salesforce + Citrix Hubble + MyAP + Sterling + Equifax + Works + Concur + Vroozi + Service Edge + Ensure new employees are provided the appropriate access and are trained on the business automation tools C&W Services uses (examples listed above). May train directly or will secure the appropriate subject matter expert to provide training. + Serve as the subject matter expert for Service Edge within the Central Operations team, ensuring effective system utilization and streamlined vendor coordination. + Assist hiring managers or local operators with coordination of employee hiring/onboarding events such as: Workday tasks and provisioning of corporate assets (systems access, cell phones, laptops, and vehicles) for either home office or site administrative operations. Works in coordination with relevant functional partners (such as Human Resources, Safety). + Utilize work order management system in conjunction with other business tools (Vroozi, MyAP, Works, etc.) to create, manage, and bill customer work orders on a timely basis. + Support regional management and finance team in monthly financial closing to include, but not limited to, the following tasks: follow financial closing deadlines, run applicable financial reports in Hubble, compile journal entries for reclasses/accruals/deferrals to be processed by finance, review and distribute GL, perform P&L scrub with DO’s, run analysis (deep dive) on applicable accounts, collect notes, and schedule P&L review call with finance. + Oversee the daily/weekly transactional activities associated with Workday and Kronos. Ensures transactions are accurate, approved and executed in a timely fashion. Review’s payroll time records for missed punches, paid time off and approvals, when appropriate + Assist lead operations coordinator in processing account level billing changes via MDF and ensuring SOX compliance standards are met. Act as backup for lead operations coordinator or other operations coordinators in their absence. + Support the operational leadership with client information requests. Coordinates with internal data owners for complex requests. + Roll out and facilitate implementation of corporate programs, systems, and initiatives. Amplify communications to account based client services. + Provide support for special projects or events, such as startups, account reviews, job fairs and other activities as required by the CWS Management team. **\#INDCWS** **Requirements** + Must be able to work independently and under pressure while exercising good judgment. + Software proficiency in MS Office (Excel, Project, Word, power point). Must demonstrate an ability to learn and teach various business automation tools (direct experience with Kronos, Workday, JDE financial systems are assets). + Highly organized and task focused combined with outstanding communication and interpersonal skills. + Demonstrated ability to prioritize, plan and manage a varied workload. + Strong numeracy skills with an ability to understand basic financial documents. + Technologically savvy with the ability to troubleshoot basic problems with devices such as timeclocks, smart phones, laptops, and tablets. + Ability to recognize, document and optimize business processes within accounts. + Must have exceptional customer service and conflict resolution skills. + Effective written and verbal communication skills. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $28.00 - $31.25 C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “C&W Services”