Operations Support Manager Job Description

Restaurants will always be the heart of our business. Here at Ampler we strive to be a best-in-class Franchisee by following BKC visions. This multi-unit Operations Support Manager role leads through team management, training, development and support. The Support Manager delivers results by coaching and leading with a focus on Ampler Core Values, Vision and Mission.

Duties & Responsibilities

Ensure highest levels of training standards in all Restaurants.Execute all certifications for managers in training.Identifying training gaps and compose/execute plans with clear objectives, outcomes and follow up.Support New Restaurant Openings for first 45 days in assigned area.Support Director of Operations by identifying ways to improve their business.Conduct Monthly Training classes to improve expectations.Manage ServSafe certifications for assigned area.Participate in “Train the Trainer” for new LTO rollouts.Provide feedback to Shift Managers, Assistant Managers, and General Managers for on Development Plan ProgressEnforce and uphold all of Burger King brand standards, such as: brand operations, food safety, restaurant cleanliness, etc.Ensure Restaurant Excellence Visits (REV) plans and performance improves.Conduct Mock REV on all locations prior to official visits.Help drive improvements in operations metrics such as: Speed of Service (SOS), All Complaints Ratio (ACR), Training, and RetentionResponsible for ensuring that results are achieved the right way with integrity.Reports directly to the Director of Operations Support.QualificationsRequired to live within assigned area.Ability to travel 25-50% by car.High School DiplomaPrevious multi-unit Training experience required, minimum 2 years required.Proficient in a variety of technology systems, mainly Microsoft Office (Word, Excel, Power Point) and able to adapt to new systems quickly.Two Years or more experience in quick service or fast casual preferred.BenefitsHealth, Dental, Vision plans available after 60 daysCar and phone allowanceCompany Cell Phone available (if desired)Paid Vacation401k with Company match up to 5%