Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
OverviewThe Operations Support Specialist is responsible for general office administration, purchasing, payroll processing, scheduling, and operations project tracking & communication. Supervisory duties to assist Rooms Division and Engineering Division. He/she is also responsible for providing attentive, courteous and efficient service to all guests. This individual supports the Rooms Engineering Leadership team in achieving collective goals, through assistance with project-based duties to ensure a smooth operation.
Responsibilities Greet and welcome all guests in accordance with Highgate Hotel standards. Answer guest inquires about hotel and conference center services, facilities and hours of operation in a timely manner. Answer telephone and email messages. Respond accordingly.Completes ordering for Rooms and Engineering resources as needed, including department office supplies, continuously maintaining a responsibility to budget. Ensures all orders are completed via Birchstreet, with invoices signed-off and submitted to accounting expeditiously for payment. Complete and distribute weekly department schedules.Complete all applicable payroll functions for Rooms and Engineering and turn in a timely manner. Maintain and stay abreast of the latest computer programs/innovations (as applicable).Open and distribute mail.Support any administrative or special project needs as directed by the Director of Operations & Director of EngineeringFiling of all pertinent correspondence in a timely manner.Type all correspondence pertaining to department.Maintain adequate inventory of office supplies.Responsible for the smooth operation of the office.Update and track Synergy system functionality and reporting of preventative maintenance needs and task completion.Maintain consistent communication interdepartmentally. Liaise to effectively plan and execute special projects and initiatives, including rooms preventative maintenance, renovation and enhancement projects, and VIP room preparations.Assist with including but not limited to: answering MOD phone, responding to guest correspondence via email or text message Assists with preparation and set up for guest experience holiday and room enhancements as neededPartner with Guest Experience team to monitor, track and drive results in Guest Service Satisfaction within the operations of the hotel.Perform other duties as requested by management.Qualifications
Education & Experience:
High School diploma or equivalent required and/or experience in a hotel or a related field required. At least 3 to 5 years of progressive experience in a hotel or related field preferred in a fast-paced environment. College course work in related field helpful.Computer knowledge/skills required.High school or equivalent education required. Bachelor’s Degree preferred, with emphasis hospitality, business, marketing, communication.Must possess strong computer skills, including Outlook, Word, Excel, PowerPoint.Physical Requirements:
Flexible and long hours sometimes required.Medium work - Exerting up to 25 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.General Requirements Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Knowledge of Hotel Operations to include Front Office, Engineering and Housekeeping OperationsAble to prepare schedules based on productivity Perform other duties as requested by management.Salary is $27-$28/hourly
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.