GENERAL DESCRIPTION / PRIMARY PURPOSE:

The Operations Systems Analyst plays a crucial role in overseeing the lifecycle of business applications, with a primary focus on Supply Chain Management (SCM), Inventory (INV), Warehouse Management (WMS), Food Traceability and Shop Floor Controls (SFC) functions. This position is tasked with implementing industry-leading practices to address intricate business challenges and proactively drive process improvements. A key aspect of this role involves collaborating seamlessly with various stakeholders, Controls Engineers, including IT, Dole business personnel, and external partners. 

MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:

Leverage personal initiative and business acumen to guide partners towards more efficient and competitive processes. Key responsibilities include:
•    DCConnect System
o    Support our current DCConnect interfaces with ERP systems
o    Support our Barcode Label printing processes across our operations
o    Manage DB2 databases – create, change, backup & restore
o    Manage Intranet Webpages reflecting DCConnect transactions to support operations
•    Requirements and Documentation
o    Capture complex user needs, business workflows, and functional specifications
o    Create and validate QA/UAT test scripts, facilitating communication between OPS systems management and users
•    Project Management
o    Execute assigned projects, managing personal tasks and coordinating external resources
o    Develop program specifications, including process flows and data models
o    Assess and recommend SCM, WMS, Food Traceability and SFC solutions
o    Investigate and resolve discrepancies between current operations and approved requirements
•    Stakeholder Management
o    Cultivate strong relationships with business clients and Operations & Materials team members
o    Manage expectations for projects and resulting systems
•    Operational Support
o    Oversee critical production support using service management tools
o    Ensure adherence to service level agreements and communication protocols
•    Training and Documentation
o    Review end-user training materials and guides
o    Coordinate hands-on training for Operations Systems applications
•    Perform other duties as assigned by management