Operations Team Lead (Full-Time) Admin & Support (Operations, Accounting, HR, HIM, Marketing) Johnston, Iowa Apply Description Responsible to effectively lead operations of assigned services. Leadership and coordination of the administrative teams for efficient and effective operation workflow, customer experience, scheduling, safety, and regulatory compliance. What You'll Do + Supervise the team through effective hiring, training, coaching, and performance management. Ensure development of staff to achieve high results. Promote engagement and satisfaction to drive retention. Collaborate with management team to identify opportunities for improvement. + Complete all necessary reports to ensure accurate and timely information to support business functions. + Ensure competition of ordering, tracking and managing supplies, and equipment needs within each program. + Oversee schedules are completed accurately and timely. Collaborate with other services and families to schedule. Manage schedules to cover open services resulting from provider absences, illness, and vacation. + Responsibility may include billing, records management, and other duties as assigned by leadership. What You'll Need + Associates required, bachelor’s degree preferred. + 1-year supervisory experience required. + Office/administrative experience including customer service preferred. + Computer skills; specifically, Microsoft Office and experience using an electronic health record system. + Maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population. + Exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe business. + Ability to interpret and follow applicable policies, procedures, and regulations. + Ability to communicate in English effectively for understanding, in writing and verbally Why ChildServe? ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here: + Our work matters. We partner with families to help children with special healthcare needs live a great life. + We’re not your average non-profit. We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind. + Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children. + Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe. + We believe our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued, and all feel safe and welcome. + We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible. Ready to leave work every day knowing you’ve made a difference for kids and families? Let’s move Forward Together - apply today! ChildServe is an Equal Opportunity Employer.