**Overview:** This is a Team Lead position (no direct reports) and is a fantastic career stepping stone for those interested in becoming a people leader/manager. + Provides work leadership within the Repo & Remarketing area of Consumer Default Servicing, specifically Vehicle Repossession paperwork, Titles, and Insurance Claims. + Performs highly specialized duties within the work team, requiring knowledge of the products, regulations, and policies pertaining to this area of the Bank. **Primary Responsibilities:** + Monitor and assign workflow. + Lead business unit work teams with responsibility for multiple product lines. + Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team. + Liaise with first line risk and second line of defense personnel with respect to customer issues. + Research and resolve complex internal and external customer issues. + Serve as department lead for special projects impacting the work team. + Provide reporting to work team leadership and prepare monthly departmental reporting for management. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** Works under minimal supervision. Internal contacts include unit management and other division personnel. External contacts include attorneys, customers, vendors, and outside agencies. **Supervisory/Managerial Responsibilities:** Allocates work as a Team Leader to a group of about 5-10 associates. May check on completion/quality. **Education and Experience Required:** + A combined total of 3 years of higher education and/or relevant work experience in vehicle titling and/or bank operations environment. **Education and Experience Preferred:** + Prior working experience with vehicle titles, such as DMV employees, car dealerships, vehicle auctions, etc. + Demonstrated work leadership skills (team leads/supervisors, work coordinators, trainers, special projects, etc.) + Administrative/operations experience, such as processing paperwork behind the scenes. + Excellent customer service skills with the ability to use tact and diplomacy. + Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems. + Excellent oral and written communication skills. + Strong knowledge of departmental systems, documents and procedures. **Office Location/Working Model:** This is a hybrid position requiring some in-office days each week. Eligible candidates must live within commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068. **Standard Working Hours:** Monday-Friday, 8:00am-4:30pm. This position is eligible for overtime and will be issued based upon business need. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Getzville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.