Are you goal-oriented and enjoy taking the lead on the complexity of handling business operational improvements and implementing system solutions? Does ‘making a difference’ make a difference to you? Are you an experienced Insurance Professional? If so, this might be the beginning of an outstanding relationship so apply today! This role will be hybrid remote working from either our Bannockburn, IL or Chicago, IL office location. Aon is in the business of better decisions At Aon, we craft decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What will your day look like Direct a team of up to 5 employees Handle a book of business of clients using the new Certificate Center Train clients on the new Certificate Center application Lead all aspects of the entire end-to-end client onboarding process Analyze and solution requirements for new business onboarding to the Certificate Center Evaluate need for system improvements based on feedback from process owners and operations teams Respond to sophisticated inquiries related to the Certificate Center Understand key integration points between Bridge, Broker Desktop, and Certificate Center Troubleshoot and bring sophisticated issues to resolution for clients Maintain working understanding of US Certificates Processing and ACORD forms Work with key stakeholders up to executive level field office Support transformation efforts related to corporate 3x3 initiatives in the Certificates space Work with advanced reporting and metrics, provide analysis and report-out Assist with developing system and process related communications How this opportunity is different You will work with a multitude of stakeholders, process owners, operations leaders and end users on various projects. In this role, you will join the service center operations team servicing clients across multiple lines within the Commercial Property & Casualty business. You will be responsible for onboarding clients to the Certificate Center for Aon's US Commercial Risk business. Skills and required experience that will lead to success 2+ years of Property & Casualty insurance experience with advanced understanding of Certificates of Insurance Understand agency management/workflow systems and key integration points Self-starter with operational improvement mentality Experience with centralization, standardization, and offshoring Experience working with multiple stakeholders Excellent PowerPoint and Word skills Strong verbal and written communication skills Experience analyzing complex issues and coming up with creative solutions Strong attention to detail Ability to multitask Education: Bachelor's degree preferred or relevant validated experience How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $60,000 - $70,000 anually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. The salary range reflected is based on a primary work location of Illinois. The actual salary may vary for applicants in a different geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. 2553900