Position Summary: Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary. Job Responsibilities- Other duties may be assigned: • Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system. • Handles problems of sensitive nature or requiring extensive research to resolve. • Follows documented escalation procedures when needed and thoroughly document all activities in tickets. • Provide superior service through fast and prompt interaction with other groups of support. Skills and Requirements: • Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses. • Area of study: Information Technologies / Computer Science • Years of experience: One to two years. • Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service • Special certifications or technical skills: Fluent in English and Spanish • Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.