Welcome page Returning Candidate? Log back in! Operations Technician I Job Locations US-WA-Liberty Lake ID 2024-2648 Category Data Center Operations Department 100 - Operations: COGS Type Regular Full-Time Overview

The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

Responsibilities Provides high quality, consistent, efficient and accurate work for internal and external customer service surrounding the Company valuesAssemble/build hardware to meet client/service order specificationsTest in-stock hardware to determine functional statusRun diagnostic suites on Dell, Sun and HP serversBuild servers using approved OS images via Ghost, Kick-start, or Windows Deployment ServicesAssist in the installation, racking, and cabling of equipmentRun, terminate, and test cablesAssist in customer environment set-up, equipment installation, and equipment moves.Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.Equipment monitoring General understanding of TCP/IP principlesUser level experience with at least one server Operating System Provide remote hands and eyes support for customer issues/concernsGeneral knowledge of computer system hardware setup and troubleshooting skillsAbility to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipmentAbility to react to alarms and escalate any and all issues through escalation proceduresMonitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center ManagerProvide security oversight and administration based on company standards through security control programPerform routine physical inspections for alarm identification and operational issues based on building and equipment checklistsContinually learn and train on duties and proceduresFollow all safety guidelines and best practices Proactively manage ticket queue for timely request response and completion Shipping and Receiving functionsAssist Lead Operations Technician and/or Data Center Manager with other facility related tasks Other duties/responsibilities as assigned by the Lead Operations Technician or Data Center Manager

Organizational Skills

Maintain organization within the build room and stock area.Maintain cleanliness of stockroom, NOC and data center.Track, organize, and inventory spares.

Customer Skills

Performs 1st level customer service.Maintain a presentable appearance.Maintain professional communications and attitude with clients and co-workers.Document all client requests and conversations via electronic ticketing system.Ticket creation, adherence to customer sign-in and authentication procedures.1st level monitoring and reporting of enterprise applications (backups, patching, etc.)Conduct customer follow up to ensure customer support requests have been completed to the customer’s satisfaction.Close completed tickets from the ticketing system.

Communication Skills

Verbal and written communication with Operations staff and other internal and external customers.Maintain stock level and other inventory reports.Provide written shift reports. Qualifications Associate’s degree, or equivalent experience and two years working experience in a customer service/help desk environment and IT-related certifications.General knowledge of TCP/IP.Through understanding of LAN and WAN technology.Previous cabling experience (Copper/Coax/Fiber preferred.)Must be able to work around electrical and mechanical equipment to take readings.Must demonstrate personal motivation and enthusiasm.Values continuous learning and self-improvement.Previous customer interaction experience.Must possess problem solving abilities for complex problems.A detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols desired.Ability to make decisions with strong processing skills.Strong written and verbal communication skills; must communicate effectively and in a professional manner.Able to handle multiple tasks, manage priorities, and remain professional at all times.Able to identify and resolve issues effectively.Must have the ability to distinguish low impact from high impact problems with little direction.Able to understand complex solutions and relay effectively to customers.Must have a high degree of accuracy and attention to detail.Intermediate PC/Internet literacy.Previous experience with a ticketing system.Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer focused.Must have courteous and efficient telephone manner.Must be available to work all shifts.Adequate professional experience and knowledge to perform Job ResponsibilitiesExcellent verbal, written, and interpersonal skillsAbility to prioritize and organize effectively Ability to work on multiple projects simultaneouslyAbility to work both independently and with others Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlinesProficiency in using MS Office Suite and Windows-based computer applicationsProficiency in Service Now computer applicationMust be able to implement Method of Procedures (MOP) for equipment maintenanceExperience and knowledge of Windows and Linux based serversAbility to differentiate between colorsAbility to use small hand toolsMust be able to lift objects over one’s headAbility to use a ladder to work in elevated areas

Working Conditions

Office environmentData center environment – sensitive computer equipment and complex power/cooling systems

 

 

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $19.91 - $29.87

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