**About Lumen** Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. **The Role** Strong technical skill level working in a Cisco environment monitoring and maintaining the network for the State of Arizona. Works with service providers and customer resources to troubleshoot and resolve outage events as well as making changes to router and switch configurations per customer requests. Position is fully Work From Home/office with requirements to dispatch to customer locations as necessary and facilitate On-Call rotations. **The Main Responsibilities** Provide Tier 1/2 support for troubleshooting and customer service. Provide proactive network monitoring, following critical triage procedures for trouble isolation. Monitor, respond, communicate, troubleshoot, and drive resolution on network outages, alarms, faults and fraud conditions. Dispatch to customer locations for hands on troubleshooting of network or voice issues. Monitor and follow up on network outage and change activity; document any changes made to the network. Interface with Vendors to escalate and drive resolution on cases. Engage internal engineering resources to troubleshoot and resolve advanced cases. Adhere to AZNet processes and procedures. Identify and document in case notes troubleshooting and resolution steps. Work closely with all other essential engineering and field team members during the life of any scheduled or unscheduled outage/incident. Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, SD-WAN, VOIP, IPVPN, and VRRP/HSRP Knowledge of/Ability to Troubleshoot: Network Hardware such as Cisco routers, switches, and desk phones **What We Look For in a Candidate** + Associate degree or equivalent education and relevant experience. + 2 yrs related experience in specific area or equivalent. + CCNA, Net+ or equivalent experience **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 335246 When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. **EEO Statement** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. **Salary Range** **Salary Min :** 48700 **Salary Max :** 65000 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com) Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. **Application Deadline** 12/06/2024