TriState Capital Bank is an independent chartered bank subsidiary of Raymond James. Headquartered in Pittsburgh, PA, TriState Capital Bank provides premier private banking, commercial banking, and treasury management products and services to corporate, institutional, and high-net-worth (HNW) clients.

Summary of the Position:

TheOperations Training Specialist is responsible for the training and development of Operations team members. The Operations Training Specialist helps Operations team members cultivate their skills and knowledge and develop new skills, manages and develops learning programs, and assesses/measures the results of the learning programs. The Operations training specialist will collaborate with operations managers to deliver a training program that optimizes the current and future goals of the organization for both new and experienced colleagues.

Summary of the Position: Primary Functions of the Position:

· Designs effective training curriculums, strategies, and materials

· Maintains database of all training materials and update as needed

· Supports and mentors both new and existing colleagues

· Monitors colleagues’ performance and response to training

· Develops, plans, and coordinates all training events

· Delivers group training classes, individual instruction, and workshops covering a range of topics across the Operations teams

· Collaborates with operations management on employee onboarding

· Conducts colleague surveys on training effectiveness and incorporates feedback into future programs

· Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.

· Uses data to assign and adjust training assignments for both new and tenured colleagues

· Drives training related initiatives through to completion

TriState Capital Bank is an independent chartered bank subsidiary of Raymond James. Headquartered in Pittsburgh, PA, TriState Capital Bank provides premier private banking, commercial banking, and treasury management products and services to corporate, institutional, and high-net-worth (HNW) clients.

Summary of the Position:

TheOperations Training Specialist is responsible for the training and development of Operations team members. The Operations Training Specialist helps Operations team members cultivate their skills and knowledge and develop new skills, manages and develops learning programs, and assesses/measures the results of the learning programs. The Operations training specialist will collaborate with operations managers to deliver a training program that optimizes the current and future goals of the organization for both new and experienced colleagues.

Summary of the Position: Primary Functions of the Position:

· Designs effective training curriculums, strategies, and materials

· Maintains database of all training materials and update as needed

· Supports and mentors both new and existing colleagues

· Monitors colleagues’ performance and response to training

· Develops, plans, and coordinates all training events

· Delivers group training classes, individual instruction, and workshops covering a range of topics across the Operations teams

· Collaborates with operations management on employee onboarding

· Conducts colleague surveys on training effectiveness and incorporates feedback into future programs

· Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.

· Uses data to assign and adjust training assignments for both new and tenured colleagues

· Drives training related initiatives through to completion

Education and Experience Requirements

· Bachelor’s Degree

· 3 years of Banking, financial services experience

· Some supervisory experience or training experience preferred

Essential Skills Abilities:

· Excellent verbal written skills

· Proven organization skills and attention to detail

· Ability to effectively prioritize and mange time to accommodate multiple deliverables or projects from various partners simultaneously within designated timeframes

· Strong communication skills and ability to present in front of groups

· Ability to provide coaching and feedback to colleagues at various levels

· Good interpersonal skills with all levels of management

· Intermediate proficiency in Microsoft Suite (Excel, PowerPoint)

TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

TriState Capital Bank is an Equal Opportunity Employer

Education and Experience Requirements

· Bachelor’s Degree

· 3 years of Banking, financial services experience

· Some supervisory experience or training experience preferred

Essential Skills Abilities:

· Excellent verbal written skills

· Proven organization skills and attention to detail

· Ability to effectively prioritize and mange time to accommodate multiple deliverables or projects from various partners simultaneously within designated timeframes

· Strong communication skills and ability to present in front of groups

· Ability to provide coaching and feedback to colleagues at various levels

· Good interpersonal skills with all levels of management

· Intermediate proficiency in Microsoft Suite (Excel, PowerPoint)

TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

TriState Capital Bank is an Equal Opportunity Employer

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.